Brown & Joseph AR Management | an ARMStrong IS Company ยท 1 day ago
Phone Operations Administrative Supervisor
United States
Full-time
Remote
Mid Level
$23/hr - $25/hrBrown & Joseph AR Management, part of ARMStrong Receivable Management, is a leader in debt recovery and financial solutions. They are seeking a Phone Operations Administrative Supervisor to provide administrative support and oversight for the Mail, Telephone, and Verified Telephone Audit Department, ensuring smooth workflow and adherence to processes.
Financial Services
Responsibilities
Oversee daily tasks of the administrative support team
Maintain thorough knowledge of all tasks handled by the Admin team
Ensure all processes and procedures are followed consistently
Communicate and coordinate with the Director as needed
Maintain and update OneNote notebooks documenting all processes
Hire additional staff as required to support team needs
Conduct annual performance reviews for team members
Handle disciplinary actions when necessary
Approve time cards and PTO requests
Qualification
Required
Strong organizational and leadership skills
Excellent communication and interpersonal abilities
Proficiency in Microsoft Office Suite (including OneNote)
Ability to manage remote and hybrid teams effectively
Proficient knowledge of current workflow
Preferred
Prior supervisory experience preferred
Benefits
Benefit package with health, dental, vision, life and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy
Weekly pay
Company
Brown & Joseph AR Management | an ARMStrong IS Company
Brown & Joseph is a national business-to-business debt collection agency based in the Chicago area.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Welliver
Chief Technology Officer
David Robbins
Chief Operating Officer
Company data provided by crunchbase