Versant Media · 14 hours ago
Manager, Production Technology Support
Englewood Cliffs, NJ
Full-time
Onsite
Mid, Senior Level
$120K/yr - $150K/yr
5+ years expVersant Media is a leading force in news, sports, and entertainment, committed to delivering exceptional experiences across various platforms. The Manager of Production Technology Support will oversee day-to-day operations and lead a team providing technical support for live television production, ensuring optimal performance and collaboration across various teams.
BroadcastingInformation TechnologyMedia and Entertainment
Responsibilities
Build and maintain a strong support engineering team
Maintain team schedules that allow for optimal facility and production coverage including meeting project deadlines and major events
Maintain group documentation including but not limited to task tracking, reoccurring maintenance schedules, and upcoming event calendars
Maintain reoccurring training and knowledge share resources keeping the team up to date Provide regular employee feedback and performance reviews
Develop partnerships across Versant Engineering teams with cross-facility support and engagement
Maintain clear communication with leadership on all issues and task the engineering team is actively working on
Maintain inventory supply levels to prevent team slowdowns that lead to on-air impacts,must have previous experience with inventory management using a database/automation to track supply levels
Develop and maintain standard disaster recovery procedures and drills across various situations
Assume responsibility for the technical performance of Studios, Control Rooms and associated systems for the Midtown Manhattan office
Provide around-the-clock technical support and maintain a complex broadcast production environment consisting of multiple studios and production control rooms
Track and resolve on/off air reliability tickets as well as communicate with leadership on the status
Consistently track and maintain JIRA support instance
Monitor and oversee operational readiness of current facilities, maintaining in-depth understanding of all relevant technical systems
Coordinate the activities of teams involved in the maintenance, support, deployment, and configuration of broadcast equipment. Attend project meetings to ensure the support teams are engaged and proper resources are assigned to the project life cycle
Qualification
Required
Bachelor's degree in Film Production, Broadcasting, Computer Science, Electrical Engineering or related fields, or equivalent work experience
Knowledge of SMPTE 2110 standards
5+ years of recent experience supporting live, television production environments
2+ years of management or supervisory experience, including providing performance feedback
Experience with Evertz products, including control systems such as Magnum, EXE Routers, SDVN, VUE, VIP, and more
Experience with SONY Production Switchers, Studio Cameras, and other Studio systems
Experience with audio systems: Calrec, LAWO, Pro Tools, RTS/Bosch/ClearCom Intercoms, ENCO
Experience with VizRT, Ross, and Chyron
Experience with Front of House, audience Public Address, and Actors' Call systems
Experience with Transmission, Fiber, and Encode/Decode Distribution and Transport Systems
Experience with Cloud and VM-based applications and platforms
Must be willing to work evenings, overnights, weekends, and holidays with little or/no notice, depending on production schedules; must be available at all times for team work escalations
Preferred
Collaboration & Communication Deliver professional customer service with strong organization and documentation
Collaborate closely with clients and peers across O&T
Communicate effectively with both technical and non-technical audiences
Leadership Provide clear, adaptable direction and lead confidently through change
Foster a supportive, resilient team culture
Maintain composure under pressure and promote teamwork
Technical Expertise Deep knowledge of broadcast technologies, production environments, and IP workflows
Advanced proficiency in Jira Service Management, including feature creation and daily operations
Committed to evolving with industry trends and maintaining high-performance systems
Benefits
Medical, dental and vision insurance
401(k)
Paid leave
Tuition reimbursement
Free onsite fitness center with state-of-the-art equipment, plus daily group classes
Gourmet cafeteria with daily specials plus soup and salad bars
Dry cleaning
Free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City
Company
Versant Media
Versant Media is a media company that offers television and digital entertainment services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Arocho
Vice President Corporate Communications
Recent News
2026-01-07
Morningstar.com
2026-01-06
2026-01-06
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