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Naval Air Warfare Center Training Systems Division (NAWCTSD) · 9 hours ago

Information Technology Specialist (CUSTSPT)

Patuxent River, MD

Full-time

Onsite

Mid Level

$85K/yr - $133K/yr

Naval Air Warfare Center Training Systems Division (NAWCTSD) is seeking an Information Technology Specialist (CUSTSPT) to serve in the Command Operations Group of COMFLTREADCEN. The role involves managing service requests, diagnosing issues, and maintaining customer hardware and software systems.

GovernmentMilitarySimulationTraining

Responsibilities

You will Review, approve, and track to completion all local service requests and all NMCI Area Customer Technical Representatives (ACTR) request for creating, moving or deactivating accounts (Move-Add-Changes, M/A/Cs)

You will approve and review requests for any hardware changes, equipment moves, network installation, software installations and facility changes (physical and administrative M/A/Cs)

You will diagnose and resolve problems in response to customer reported incidents

You will install, configure, troubleshoot, and maintain customer hardware and software

You will install, configure, upgrade, and troubleshoot any hardware and software components

Qualification

Hardware installationSoftware installationTroubleshootingCustomer supportProblem diagnosis

Required

Review, approve, and track to completion all local service requests and all NMCI Area Customer Technical Representatives (ACTR) request for creating, moving or deactivating accounts (Move-Add-Changes, M/A/Cs)

Approve and review requests for any hardware changes, equipment moves, network installation, software installations and facility changes (physical and administrative M/A/Cs)

Diagnose and resolve problems in response to customer reported incidents

Install, configure, troubleshoot, and maintain customer hardware and software

Install, configure, upgrade, and troubleshoot any hardware and software components