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PEA Group · 17 hours ago

Information Technology Support Specialist

Brighton, MI

Full-time

Hybrid

Entry Level

2+ years exp

PEA Group is seeking an Information Technology Support Specialist who will provide technical advice and support to system users while installing and modifying personal computer hardware and software systems. The role involves identifying hardware and software needs, providing end-user support, and coordinating with network services, primarily between Brighton and Lansing offices.

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Growth Opportunities

Responsibilities

Identifies and procures the hardware and software needed to satisfy user requirements

Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises

Loads appropriate software packages such as operating systems, networking components and office applications

Assists in the customization and adaptation of existing programs to meet users’ requirements

Provides telephone, in-person and online support to end-users

Coordinates activities with network services and information systems groups

Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication

Refers major hardware problems to service personnel for correction

Connects users to networks and provides initial training in facilities and applications

Administers e-mail and anti-virus systems

Sets up and provides support for mobile devices

Assists in research and procurement of computer accessories and supplies

Performs other duties as assigned

Qualification

Technical supportHardware installationSoftware installationNetwork connectivityProfessional interactionMultitaskingTime managementEffective communicationOrganizational skills