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Fallon Health · 5 days ago

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path!

US-MA-Worcester

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. The Member Services Representative is responsible for addressing member and provider inquiries, ensuring customer satisfaction, and documenting call details while adhering to corporate policies.

FitnessHealth CareMedical

H1B Sponsor Likely

Responsibilities

Ownership for development of knowledge and skills, as training program provides material and framework for success

Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry

Clear and concise documentation of call detail for tracking of member/ provider contacts

Identification and communication of trends that are indicative of enterprise service issues

Escalation of member/provider concerns and servicing issues

Appropriate execution of corporate and department policies/ practices

Qualification

Customer service experienceCall center experienceMS Word proficiencyMS Excel proficiencyMultitaskingTyping skillsClear communication

Required

High school diploma required

2+ years professional work experience preferably in a customer facing inbound call-center setting

The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role

Preferred

Bachelor's degree or advanced education desirable

Benefits

Training

Career path advancement

Great benefits

Paid time off

Heath insurance

Company

Fallon Health

Founded in 1977, Fallon Health is a community-focused not-for-profit health care services organization based in Worcester, Massachusetts.

Founded in 1977

Worcester, Massachusetts, USA

1001-5000 employees

http://www.fchp.org

H1B Sponsorship

Fallon Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (8)

2023 (5)

2022 (9)

2021 (7)

2020 (5)