Whistle Express Car Wash · 8 hours ago
Shift Lead
Morehead City, NC 28557, USA
Full-time
Onsite
Mid LevelWhistle Express Car Wash is a customer-focused car wash service, and they are seeking a Shift Lead to oversee daily operations and ensure exceptional customer experience. The role involves leading the team, managing customer interactions, and maintaining operational efficiency while upholding safety standards.
Autonomous VehiclesCustomer ServiceJanitorial Service
Responsibilities
Greet customers as they arrive and provide a positive, friendly experience
Answer customer questions about services, wash options, and memberships clearly and courteously
Promote unlimited wash memberships and other offerings to drive engagement and sales
Educate new customers on the variety of wash packages and services available
Observe customer interactions to identify opportunities to enhance service and provide feedback to the team
Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process
Prepare vehicles for washing by checking for loose items and removing obstacles as needed
Monitor equipment during operations, identifying and reporting any malfunctions or issues
Follow and enforce all safety protocols to protect customers, team members, and equipment
Assist team members in resolving operational issues quickly to keep the site running efficiently
Serve as a key holder and perform opening and closing procedures accurately and on time
Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader
Delegate tasks to team members to ensure smooth site operations throughout the shift
Monitor team performance and provide guidance or feedback as needed to keep operations on track
Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary
Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards
Uphold the 'Sparkle Assurance' by checking for missed spots, streaks, or any other issues
Report any equipment or operational issues that could affect wash quality
Provide feedback or guidance to team members to help maintain consistent wash quality
Continuously look for ways to improve processes to exceed customer expectations
Qualification
Required
Greet customers as they arrive and provide a positive, friendly experience
Answer customer questions about services, wash options, and memberships clearly and courteously
Promote unlimited wash memberships and other offerings to drive engagement and sales
Educate new customers on the variety of wash packages and services available
Observe customer interactions to identify opportunities to enhance service and provide feedback to the team
Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process
Prepare vehicles for washing by checking for loose items and removing obstacles as needed
Monitor equipment during operations, identifying and reporting any malfunctions or issues
Follow and enforce all safety protocols to protect customers, team members, and equipment
Assist team members in resolving operational issues quickly to keep the site running efficiently
Serve as a key holder and perform opening and closing procedures accurately and on time
Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader
Delegate tasks to team members to ensure smooth site operations throughout the shift
Monitor team performance and provide guidance or feedback as needed to keep operations on track
Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary
Inspect each vehicle before and after the wash to ensure it meets Whistle's quality standards
Uphold the 'Sparkle Assurance' by checking for missed spots, streaks, or any other issues
Report any equipment or operational issues that could affect wash quality
Provide feedback or guidance to team members to help maintain consistent wash quality
Continuously look for ways to improve processes to exceed customer expectations
Company
Whistle Express Car Wash
Whistle Express operates car washes with locations in Alabama, Florida, Georgia, North Carolina, Ohio, South Carolina, Tennessee, and Virginia.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-25Acquired
Leadership Team
Jose R. Costa
Chief Executive Officer
Maura Howe
Executive Assistant to Chief Executive Officer
Recent News
2024-02-10
Chattanooga Times Free Press
2024-02-10
The Business Journals
2024-02-10
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