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GritrSports.com · 1 month ago

IT Helpdesk Level 1 Support (Robotics Warehouse)

Arlington, TX

Full-time

Onsite

New Grad, Entry Level

$18/hr - $19/hr

GritrSports.com is seeking an IT Helpdesk Level 1 Support Specialist for their robotics-enabled warehouse environment. This role provides first-line technical support for various systems and devices, ensuring business continuity and effective incident resolution.

E-Commerce

Responsibilities

Provide first-tier support for Windows and macOS workstations, iOS/Android devices, printers, scanners, RF devices, and other peripherals used in warehouse operations

Perform basic troubleshooting for robotics systems, automation endpoints, and supporting software while documenting issues and validating symptoms for escalation

Support Warehouse Management System (WMS) operations and RF workflows, escalating system-level issues when necessary

Perform basic LAN/WLAN troubleshooting, including switches, wireless access points, and network cabling

Assist with VPN setup and secure remote access troubleshooting

Perform basic Active Directory tasks including password resets, access changes, and workstation updates

Assist with new device deployments and workstation setups

Document all incidents, troubleshooting steps, and resolutions in Jira/Asana

Maintain accurate inventory of IT assets including hardware, software, and licenses

Create, update, and maintain SOPs and end-user knowledge-base documentation

Escalate issues appropriately to Level 2 and Level 3 support teams with complete documentation

Coordinate task priorities and communication with the IT Lead and IT Supervisor

Monitor ticket queues and respond in accordance with defined SLAs and KPIs

Support warehouse operations during peak periods, weekend rotations, and after-hours incidents as required

Qualification

Windows 10/11 troubleshootingMacOS troubleshootingActive Directory administrationNetworking fundamentalsMicrosoft 365 familiarityVPN client supportCustomer service skillsDocumentation skills