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Forest County Potawatomi Community · 22 hours ago

Central Scheduling Registration Clerk

Crandon, WI

Full-time

Onsite

Entry Level

2+ years exp

Forest County Potawatomi Community is seeking a Central Scheduling Registration Clerk to welcome patients and manage scheduling and registration processes at their Health and Wellness Center. The role involves verifying insurance eligibility, collecting payments, and ensuring effective communication among care teams and other departments.

Government Administration

Responsibilities

Welcomes patients and visitors to the Health and Wellness Center in person, on the phone, email or patient portals in a welcoming and professional manner

Performs all scheduling, new and existing patient registrations, appointment check-ins and checkouts, and follow up calls in accordance with policies and procedures. Ensures that all required notices and/or forms are provided, completed, collected and scanned into health records

Verifies insurance eligibility via related insurance portals

Collects Time of Service or patient balance payments required, accurately recording payments in the EHR System and end of shift reconciliation of deposits

Ensures that patient information is communicated effectively to Care Teams, Financial Services staff, billing and Accounts receivable staff as needed

Monitors and takes appropriate actions for all assigned worklist in the Electronic Health Record system

Utilizes HWC intercom systems to communicate all building wide alerts and emergency warnings. Monitors security cameras as directed. Monitors and responds to Medical panic button systems

Coordinates all communication, training and monitoring of common registration/reception processes conducted by all other HWC department registration teams

Qualification

Electronic Health RecordsInsurance verificationMicrosoft OfficeCustomer serviceTeamworkAdaptability

Required

High School Diploma or GED

Excellent customer service skills in both verbal and written communications

Requires the ability to work well in a team environment as well as in a culturally diverse community

Demonstrable skills with Microsoft Office products as well as Electronic Health Records systems

Ability to utilize general office machines such as copiers, scanners, fax, multi-line phone system and credit card machines

Ability to learn, adapt and support patients and coworkers in diverse and fast paced environment

Must successfully pass all applicable background checks and drug screens

FCP complies with all CDC vaccine and testing recommendations for healthcare professionals. Proof of immunizations is required and immunizations/testing provided upon hire