Luminis Health · 18 hours ago
ITSM Administrator
Annapolis, MD
Full-time
Onsite
Senior Level
$67K/yr - $100K/yr
5+ years expLuminis Health is seeking an ITSM Administrator to provide configuration and administrative support for the Cloud-based Atlassian tool suite, including JIRA and Confluence. The role also involves assisting in the automation of the Luminis Health AI chatbot and supporting users in these applications.
Health CareMedicalNon Profit
Responsibilities
Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/Service Management build and configure
Provide application support for JIRA and Confluence to IT the rest of the business
Create JIRA projects, queries and reports as required or requested
Support JIRA and Confluence users
Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
Support and configure JIRA plugins as required
Generate documentation on workflows and processes implemented in JIRA
Work with AI chatbot vendor for continuous improvement and integration
Provide support for chatbot issues/optimizations while working closely with leadership and the vendor
Qualification
Required
AA or Associates Degree required; (BA/BS preferred)
Minimum of 5 years in the IT field required
At least 3 years of JIRA experience required
Computer proficiency and aptitude IS/IT customer support experience (minimum 5 years)
Excellent Customer Service Skills (oral and written)
Presentation skills and aptitude
Ability to handle multiple tasks
Ability to work individually and as a member of a team
Ability to work under pressure
Required to work in multiple locations must provide own transportation to each location
Preferred
BA/BS preferred
JIRA, UNIX, ITIL certifications preferred
2 years in Healthcare IT preferred
Understanding of JIRA APIs and webhooks
Benefits
Medical, Dental, and Vision Insurance
Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Employee Assistance Programs and more
Company
Luminis Health
Luminis Health is a not for profit organization that provides exceptional health care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Beales
Chief Human Resources Officer
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