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GHX · 22 hours ago

Managed Services Analyst II

United States

Full-time

Remote

Entry Level

$19.71/hr - $24.50/hr

1+ years exp

Global Healthcare Exchange (GHX) is a healthcare business and data automation company that empowers healthcare organizations to improve patient care and maximize savings. The Managed Services Analyst II role focuses on delivering excellent customer service, supporting administrative processes, and assisting clients with GHX products or services.

Hospital & Health Care

Responsibilities

Working knowledge of established processes to both internal and external parties

Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems

Handle daily case work while meeting predetermined KPI and QA metrics

Accurately document all actions in daily case work and customer interactions

Place phone calls to participating customers and provide education when deemed necessary or beneficial

Identify, document, and escalate repetitive customer issues

Solve escalated cases as required

Proactively maintain and contribute to team reference materials

Train and mentor Managed Services Analyst Level I to reach customer communication and engagement goals

Aid in increasing adoption of GHX’s recommended practices for customers through daily interactions

Qualification

Customer support skillsMicrosoft Office proficiencySalesforce experienceTechnical knowledge of softwareMultitaskingTime managementAttention to detailVerbal communicationWritten communicationPresentation skillsAdaptabilityTeam-oriented experience

Required

Ability to recognize problems, gather information, and escalate to leadership when necessary

Internet savvy and computer literacy with proficiency in Microsoft Office applications

Must be able to follow documented process and be detail oriented

Strong accountability and integrity due to sensitive nature of information

Strong customer support skills

Clear and effective verbal, written, and presentation skills

Ability to regularly meet or exceed KPI and QA standards

Ability to grow and adapt to changing guidelines or processes

Ability to prioritize, multitask, and carry out projects correctly in a timely manner

Ability to act as a resource for Level I Managed Services Analysts

High School Diploma or equivalent with 1-2 years' experience

Technical knowledge of software products

Working knowledge of Microsoft Office Suite, particularly Microsoft Excel, Word and PowerPoint

Experience working in a team-oriented environment

Able/willing to work 11am-8pm Eastern Standard Time Zone (Monday-Friday)

Able/willing to travel up to 15% annually

Preferred

Salesforce or other CRM experience preferred

Benefits

Health, vision, and dental insurance

Accident and life insurance

401k matching

Paid-time off

Education reimbursement

Company

GHX

Glassdoor3.6

GHX is a software-as-a-service company that’s reducing the cost of doing business in healthcare by automating supply chain processes and improving visibility into the products used in patient care.

Founded in 2000

Louisville, CO, US

1001-5000 employees