Ultimate Staffing ยท 9 hours ago
Senior Service Specialist / Analyst
Burbank, CA
Full-time
Hybrid
Mid, Senior Level
$58K/yr - $65K/yr
4+ years expUltimate Staffing Services is seeking a highly skilled and experienced Senior Service Specialist / Analyst to join their client's team in a remote capacity. This role involves answering high-volume calls, processing healthcare claims, and providing exceptional customer service to participants, providers, and healthcare partners.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Alexis Christianson
Responsibilities
Answer high-volume calls and assist with benefits, billing, authorizations, and EOBs
Process and research healthcare claims using multiple systems
Resolve escalated issues and fulfill customer requests
Analyze business processes and recommend improvements
Maintain documentation and support team training
Provide exceptional customer service to participants, providers, and healthcare partners
Ensure accuracy and compliance with policies and regulations
Qualification
Required
Bachelor's degree required
4+ years of call center experience required; claims processing preferred
Must reside in the Los Angeles/SoCal area and attend quarterly Burbank office visits
Strong communication, analytical, and problem-solving skills
Proficiency in Microsoft Office; knowledge of medical terminology and benefit plans
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase