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Bunzl Distribution NA · 3 days ago

Customer Service Representative- Distribution (Anaheim, CA)

Anaheim, California, United States

Full-time

Onsite

Mid Level

$19/hr - $23/hr

3+ years exp

Bunzl Distribution NA is a global leader in various industries including Cleaning & Hygiene and Food Processing. They are seeking a Customer Service Representative to provide support for grocery store and food processor customers, handling inquiries and processing orders efficiently.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Handle a variety of in-bound calls, emails and EDI tickets to determine the appropriate course of action

Ensure delivery of excellent customer services through fast and accurate processing of orders

Provide pricing and delivery information and processes orders

Communicate and coordinate with other departments to resolve inquiries

Serve as a liaison between customers and the sales department

Make out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders

Assist customers in the selection of products according to their needs/requirements

Utilize computer systems to assist with pricing, availability and alternate product selection

Receive orders and resolves pricing situations encountered during customer transactions using current sales policies

Assist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents. Submit credit requests

Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)

Learn about our WLS system and help in data entry and some inventory control functions