Seminole Brighton Bay Hotel & Casino · 1 month ago
PLAYERS CLUB REP I - CUSTOMER SERVICE DESK
US-FL-Immokalee
Full-time
Onsite
New Grad, Entry LevelSeminole Brighton Bay Hotel & Casino is a premier gaming destination in Southwest Florida, providing exceptional service to its guests. The Players Club Representative is responsible for soliciting new gaming guests, maintaining customer information, and ensuring a positive experience for all visitors.
Gambling & Casinos
Responsibilities
Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club
Greets and interacts with guests in the casino in a courteous and professional manner
Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
Must have a thorough understanding of the Player’s Club benefits
Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information
Creates and issues Player’s Club cards and promotes the program and related promotions
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
Maintains integrity of database by following precise standards of data entry
Ensures the protection of customer’s rewards and credit lines
Must be able to work as a team
Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
Other duties as assigned
Qualification
Required
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
Must be able to work a flexible schedule to include evenings, weekends and holidays
High school diploma or equivalent required
Ability to read and understand all Seminole Tribe of Florida policies and procedures
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
Ability to function and manage in non-standard situations where some judgment must be exercised
Basic computer skills required
Must be able to type at least 25 words per minute
Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License
Must be able to stand for long periods of time and maneuver in a confined area
Must be able to communicate with guests in a noisy environment
Must be able to respond to visual and aural cues, using color monitors on computer screens, and addressing concerns or questions
Must be able to push and/or pull 5 lbs., lifting up to 40 lbs. on a limited basis
Will be exposed to casino related factors including, but not limited to, second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment
Preferred
Previous commission, customer service, telemarketing or retail sales experience preferred
Company
Seminole Brighton Bay Hotel & Casino
Seminole Brighton Casino is one of seven casinos owned and operated by the Seminole Tribe of Florida.
Okeechobee, FL, US
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase