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Curriculum Associates · 16 hours ago

Partner Success Manager - Northern California

United States

Full-time

Remote

Mid Level

$61K/yr - $100K/yr

Curriculum Associates is dedicated to enhancing education through innovative technology solutions. The Partner Success Manager will manage medium to large-sized implementations of their products, ensuring high-quality service and support for educators while driving renewals and upsell opportunities.

ConsumerEdTechPublishing

Growth Opportunities

Responsibilities

Partner with all teams across our Service department

Manage medium- to large-sized implementations

Drive the annual license renewal and upsell process

Provide a high level of service and dedication to students and teachers

Own the development and execution of implementation planning for assigned accounts

Address and resolve educator concerns

Capture educator feedback on our products

Uncover trends in data that highlight student performance and needs

Cultivate 'champions' and 'partners' in assigned districts

Partner with various members of our implementation service teams on retention

Help secure renewals by developing strong relationships with key decision-makers

Support new and prospective implementations

Identify opportunities for expansions within existing implementations

Qualification

Implementation planningCustomer relationship managementData analysisCommunication skillsWordExcelPowerPointOutlookProblem-solvingOrganizational skillsTime-managementCollaborationAttention to detail

Required

You have a Bachelor's degree (Education or Marketing/Business preferred)

You are an active listener with strong communication skills

You have the ability to maintain accuracy and attention to detail in a fast-paced environment

You possess strong organizational and time-management skills, along with the ability to multi-task

You love to collaborate with a wide range of people and disciplines

You have natural problem-solving and analytical capability

You are comfortable or proficient in the following applications: Word, Excel, PowerPoint, and Outlook

You are energized by the prospect of learning new technology and systems

You are comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation

Preferred

Though not required, we find educators within the K-12 space to be successful in this position given their knowledge of the complexities of managing a classroom, understanding of the unique educational landscape, and ability to instill buy-in from their fellow educators

Benefits

Competitive base salary and benefits package

Opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your individual and team performance