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360 Privacy · 5 hours ago

Client Success Manager

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $90K/yr

1+ years exp

360 Privacy is a company focused on providing high-quality client experiences. They are seeking a Client Success Manager to support Account Managers in ensuring clients receive proactive support and effective service delivery.

Identity ManagementRisk ManagementSecuritySoftware

Responsibilities

Help Account Managers by ensuring timely responses and follow-through on client requests and issues. Support account teams by managing inbound client needs and helping maintain service continuity

Support onboarding, renewals, and ongoing account activities by coordinating tasks, tracking deliverables, creating decks, doing research, and ensuring processes are followed consistently across accounts

Assist with client communications including updates, follow-ups, and documentation. Ensure clients feel informed and supported

Surface client feedback, risks, and trends to Account Managers and Senior Account Managers. Help escalate issues appropriately and track resolution through completion

Work closely with Account Managers, Senior Account Managers, and cross-functional teams to support client outcomes and ensure smooth service delivery

Help Account Managers accurate account notes, client health indicators, and activity tracking in CRM systems. Provide insights and support reporting needs for account planning and reviews