Apply on Employer Site

SPS · 20 hours ago

Lead Operator

El Paso, Texas, United States

Full-time

Onsite

Entry, Mid Level

1+ years exp

SPS North America is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation across the globe. They are seeking a Scanning Operator who will provide exceptional document processing and digital imaging services, ensuring high-quality operational functions in preparation, scanning, quality assurance, and indexing of documents.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Provides 5-star customer service to all employees (in all forms of communication)

Performs high volume document scanning and imaging work

Indexes documents and in some cases, re-scan if needed

Unboxes, sorts and feeds documents into high speed scanners and perform any quality assurance work while scanning the documents

File/re-boxes documents upon completing the scanning process

Performs data entry and work in a fast paced, deadline driven environment

Receives inbound mail/boxes/documents and sorts incoming documents, boxes, pallets, and mail. Then inputs into chain of custody software package

Unloads banker boxes, trucks, pallets, and shipments of documents

Preps documents to be scanned or filed onsite

Reads/understands hand-written and printed file numbers/letters for file locations, then moves items to new location

Complies with confidentiality and security of sensitive materials

Manages outgoing mail/package/boxes transactions

Acts as point of contact for company personnel on document inquiries

Submit work orders for certain requests

Proactively seeks out additional work during downtime

Builds professional relationships with customers and other teams

Maintains professionalism and composure when interacting with all employees

Trains back-up and providing guidance on policies and procedures

Determines what additional support is needed when handling sensitive inquiries

Provides exceptional customer service to client

Provides front or back of office coverage as needed

Qualification

Document scanningQuality assuranceData entryCustomer servicePC skillsOrganizational skillsVerbal communicationWritten communicationProblem-solvingTime management

Required

High School Diploma (or equivalent) required

1+ years prior work experience preferred

Ability to work assigned work hours determined by manager

Excellent organizational and time management skills

Analytical abilities and aptitude in problem-solving

Superb written and verbal communication skills

Current knowledge or ability to learn computer-based systems required for functions of position

Required to maintain an overall professional appearance and attitude

Adhere to all policies and procedures required

Ability to adhere to onsite policy of not carrying on an active work floor: cellphones, cameras, or other imaging devices

Strong verbal and written communication skills

Excellent customer service skills

PC skills MS Office Suite experience

Ability to handle multiple tasks simultaneously

Good organizational skills

Working knowledge of MFD (multi-functional device) equipment

Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions

Possesses ability to work independently and capable of completing projects

Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)

Ability to lift or move 40 lbs. or greater frequently

Must be able to work in a variety of weather conditions and temperatures in the warehouse and on the loading dock