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GAINSCO · 1 day ago

Customer Service Representative- Bilingual

Richardson, TX

Full-time

Hybrid

Entry Level

2+ years exp

GAINSCO Auto Insurance is a company that values driven and enthusiastic individuals. They are seeking a Bilingual Customer Service Representative to provide excellent customer service by handling inquiries and resolving issues for policyholders and agents.

Auto Insurance

No H1B

Responsibilities

Receive inbound phone calls primarily from customers in the Independent Agent, State Farm, or GAIA channels

Assist agents in the Independent Agent channel

Efficiently and effectively handle policy inquiries, billing inquiries, payments, policy changes, policy reinstatements, and customer concerns and complaints

Navigate conversations without a strict script, using guidelines, product and system knowledge, and interpersonal skills

Utilize proper call answering, call-holding, and note documentation practices

Employ active listening, decision support tools, problem-solving, empathy, and clear communication to handle calls effectively

Strive for first-call resolution by providing accurate answers and instructions and performing necessary policy tasks correctly

Use provided resources and knowledge base per departmental guidelines, request assistance when necessary, and escalate calls when appropriate

Qualification

BilingualCall Center ExperienceDecision Support ToolsProblem-SolvingEmpathyInterpersonal SkillsCommunication SkillsTeamwork

Required

High School Diploma or Equivalent

Minimum of 2 years of experience as a Representative in a Call Center

Alternatively, 2+ years of insurance agency experience in Sales or Service role

Strong interpersonal and communication skills

Ability to handle calls efficiently and effectively

Proficiency in using decision support tools and knowledge bases

Empathy and problem-solving skills

Ability to work independently and as part of a team

Benefits

Excellent benefits package medical & dental, vision insurance, life insurance, short term and long-term disability insurance.

Parental Leave Policy.

401K + Company Match.

PTO + Paid Company determined Holidays.

Company

GAINSCO

GAINSCO Auto Insurance® is a property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance.

Founded in 1978

Dallas, Texas, USA

501-1000 employees