Beach Plumbing · 2 days ago
Customer Service Representative / Dispatcher
Cypress, CA
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $20/hr
0+ years expBeach Plumbing is a growing plumbing company seeking a friendly Customer Service Representative / Dispatcher. The primary role is to create a welcoming atmosphere for customers while effectively communicating with field technicians and managing dispatch operations.
Construction
Hiring Manager
Noemi Jerez
Responsibilities
Provide quality customer service
Oversee dispatch board and manage technicians & installers schedule
Facilitate tasks for the sales technicians
Keep the office clean and organized
Handle cash, check, and card transactions
Adhere to all company policies and procedures
Process payments for office rents and vendors
Collect and analyze customer feedback
Assist customers with all post job inquiries, in a timely manner
Build a positive rapport with customers and colleagues
Provide administrative and clerical support
Qualification
Required
High school diploma or equivalent
Able to type 40 WPM
Must be able to pass drug screen and background check
Friendly and upbeat personality
Ability to handle multiple tasks
Problem solving skills
Able to lift up to 15 pounds at times
Strong team player
Highly motivated
Ability to work with staff or independently
Detail oriented
Knowledgeable of business telephone etiquette
Capacity to remain calm and courteous in stressful situations
Well organized
Willingness to learn information
Seize opportunities to expand job knowledge
Preferred
A great sense of humor is a huge plus!
Benefits
Medical, Dental, Vision
401K with discretionary match
Paid Vacation
Paid Holidays
Company
Beach Plumbing
We have a simple philosophy at Beach. We work hard. We do the job well. We do right by the customer.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase