Partnership With Native Americans ยท 5 months ago
Partnership Development Coordinator
Rapid City,SD,US
Full-time
Hybrid
Mid Level
4+ years expPartnership With Native Americans is an organization focused on supporting partner organizations on American Indian reservations. The Partnership Development Coordinator serves as the primary contact for these organizations, responsible for recruitment, service matching, and partner retention, while also managing seasonal special projects.
Non-profit Organization Management
Responsibilities
Serve as a primary contact with new and existing partner organizations on American Indian reservations
Responsible for recruitment, eligibility, service match, inventory selections to support partner organizations, and partner retention
The Coordinator travels to the communities served to identify potential partners, assess need/opportunity and establish a relationship between PWNA and the Partner
This position is also responsible for the coordination and management of some seasonal special projects
Knowledgeable of PWNA services, selection criteria and guidelines
Knowledgeable of the service area, community needs, community strengths and reservation service structure, informed of changes
Develop an outreach strategy for assigned areas of focus
Process new referrals of program partners to work with
Match partner organizations with the most appropriate service
Fully educate partner organizations on the benefits and requirements of working with PWNA
Listen to partners and interact with all program personnel with dignity, respect and a high degree of cultural awareness
Retain and motivate partners while recognizing and addressing their needs and concerns
Process partner requests
Select inventory that will support the programs of the partner organizations
Communicate effectively with warehouse personnel regarding orders and inventory issues
Communicate regularly with partner organizations regarding the status of their requests and deliveries
Regularly review inventory to know what is available to partner organizations
Make monthly calls or other outreach methods to partners who have become inactive in order to understand why they no longer work with PWNA and make them active if appropriate
Keep the outreach strategy for areas of focus on track
Make routine site visits to partner agencies to build relationship and provide ongoing training on PWNA services
Manage all aspects of assigned special projects
Gather community profile information
Do presentations at workshops, district meetings, and gatherings
Document all communication with partners using customer service software
Record all relevant information related to better serving the partner on the Partner Profile page in the ERP system
Knowledgeable of warehouse inventory
Produce travel plans and reports
Continuous improvement in addressing current processes and procedures
Actively participate in staff and planning meetings
Weekly tracking of program partner contacts and new program partner sign-ups
Keep desktop procedures up-to-date
Qualification
Required
High school diploma required
4 years customer service experience
Experience with computers, strong skills in the Microsoft Office Suite
Valid driver's license
Knowledgeable of PWNA services, selection criteria and guidelines
Knowledgeable of the service area, community needs, community strengths and reservation service structure, informed of changes
Develop an outreach strategy for assigned areas of focus
Process new referrals of program partners to work with
Match partner organizations with the most appropriate service
Fully educate partner organizations on the benefits and requirements of working with PWNA
Listen to partners and interact with all program personnel with dignity, respect and a high degree of cultural awareness
Retain and motivate partners while recognizing and addressing their needs and concerns
Process partner requests
Select inventory that will support the programs of the partner organizations
Communicate effectively with warehouse personnel regarding orders and inventory issues
Communicate regularly with partner organizations regarding the status of their requests and deliveries
Regularly review inventory to know what is available to partner organizations
Make monthly calls or other outreach methods to partners who have become inactive in order to understand why they no longer work with PWNA and make them active if appropriate
Keep the outreach strategy for areas of focus on track
Make routine site visits to partner agencies to build relationship and provide ongoing training on PWNA services
Manage all aspects of assigned special projects
Gather community profile information
Do presentations at workshops, district meetings, and gatherings
Document all communication with partners using customer service software
Record all relevant information related to better serving the partner on the Partner Profile page in the ERP system
Knowledgeable of warehouse inventory
Produce travel plans and reports
Continuous improvement in addressing current processes and procedures
Actively participate in staff and planning meetings
Weekly tracking of program partner contacts and new program partner sign-ups
Keep desktop procedures up-to-date
Excellent communication skills: oral, written and computer
Strong presentation and public speaking
Able to teach procedures
Excellent technical computer skills
Knowledge of reservation service structure
Preferred
Associates degree preferred
Company
Partnership With Native Americans
Partnership With Native Americans is a 501 (c)(3) nonprofit organization committed to championing hope for a brighter future for Native Americans living on remote, isolated and impoverished reservations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joshua Arce
President/CEO
Misty Rhodes, THRP
Chief Operating Officer
Company data provided by crunchbase