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Milestone Inc · 1 day ago

Senior Outbound Product and Solution Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Milestone Inc. is a leading Digital Experience Software and Services company dedicated to enhancing customer engagement and driving business growth. The Senior Outbound Product and Solution Manager will bridge enterprise customers and engineering teams, owning the solution lifecycle while ensuring alignment between customer expectations and product capabilities.

ConsumerMarketingWeb Design

H1B Sponsor Likely

Hiring Manager

Kishankumar P.

Responsibilities

Build and maintain trusted relationships with executive and technical stakeholders at enterprise customers

Lead in-depth discovery sessions to understand business objectives, workflows, integrations, data flows, and success criteria

Partner with Customer Success Managers to identify complex requirements requiring custom or advanced solution approaches

Design end-to-end solution architectures leveraging Milestone’s platform, third-party integrations, and selective custom development

Produce detailed solution design documents outlining technical approach, scope, timelines, dependencies, and resource needs

Present solution recommendations and trade-offs related to speed, cost, scalability, and long-term maintainability

Define and document enterprise solution blueprints integrating systems such as CMS, CRM, loyalty platforms, booking engines, analytics tools, and PMS platforms

Organize and lead Customer Advisory Boards (CABs) to co-innovate with strategic customers

Act as the primary liaison between customers and India-based engineering and product teams

Translate customer needs into clear requirements, acceptance criteria, and success metrics

Manage solution delivery timelines, risks, and dependencies in partnership with engineering leadership

Participate in code reviews and quality validation for custom solutions to ensure alignment with platform standards

Provide structured feedback to product teams on customer needs, emerging patterns, and roadmap implications

Partner with Sales as a solutions expert during complex deals, providing technical validation and solution alignment

Own end-to-end solution delivery including testing, documentation, deployment, and customer enablement

Serve as the primary technical escalation point for complex implementations

Proactively communicate progress, risks, and changes to customers and internal stakeholders

Ensure smooth transition of delivered solutions to Customer Success and Support teams

Build and maintain a portfolio of reusable solution architectures and integration patterns

Document lessons learned and identify opportunities to productize frequently requested custom features

Create technical collateral, solution briefs, and case studies to support sales and marketing

Mentor Customer Success and Solutions teams on platform capabilities and solution best practices

Stay current on emerging AI, martech, and digital experience trends and apply insights to solution design

Establish and track customer-focused quality metrics related to reliability, performance, security, and completeness

Create transparent quality dashboards for customers, executives, and internal teams

Reduce customer-reported issues through proactive identification and prevention

Measure and communicate quality’s impact on customer satisfaction, retention, and revenue protection

Track delivery metrics including timelines, scope accuracy, customer satisfaction, and margin contribution

Contribute to revenue growth through accurate scoping, efficient delivery, and identification of upsell opportunities

Qualification

Technical product managementSolutions architectureAI-powered solutionsEnterprise platform integrationsMarTech platformsBackend architectureAPIsDatabasesTechnical writingCustomer engagementStakeholder managementCross-functional initiatives

Required

10+ years in technical product management, solutions architecture, or customer engineering roles within SaaS organizations

5+ years designing or implementing AI-powered solutions or enterprise platform integrations

Experience with MarTech or Marketing Cloud platforms (Salesforce, HubSpot, Marketo, or similar)

Strong foundation in backend architecture, APIs, databases, and integration patterns with hands-on development experience

Proven track record delivering custom solutions on top of established platforms

Experience managing large, cross-functional initiatives with multiple stakeholders

Strong technical writing skills for requirements, design documents, and architecture specifications

Master's degree in Computer Science, Engineering, or equivalent practical experience

Benefits

Competitive salary and performance-based incentives

Comprehensive benefits package

Collaborative, innovative work environment

Clear opportunities for career growth and professional development

Company

Milestone Inc

Glassdoor4.0

Milestone drives online leads and customer acquisition for over 2,000 companies by seamlessly integrating “Experiences” and “Discovery” into its AI-First Digital Experience Platform.

Founded in 1998

Santa Clara, California, USA

201-500 employees

http://www.milestoneinternet.com/

H1B Sponsorship

Milestone Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (4)

2022 (2)

2021 (3)

2020 (5)