Coast Dental ยท 2 days ago
Receptionist- South Lakeland ( DENTAL EXPERIENCE PREFERRED)
Lakeland, FL
Full-time
Onsite
New Grad, Entry LevelCoast Dental is seeking a Receptionist to function as support for the dental office at the front desk. This role involves patient interaction and basic paperwork administration under the direction of the Office Manager, ensuring excellent customer service and efficient appointment scheduling.
CRMDentalHealth CareInformation TechnologyMedicalService Industry
Responsibilities
Exercise excellent customer service while interacting with patients both over the phone and in person
Check in all patients and complete patient registration under the direction of the Office Manager
Schedule patient appointments within operational standards
Confirm patient appointments two (2) business days prior to the patients' appointments
Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required
Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted
File patient charts on a daily basis
Participate in morning huddle, chart review and all routine office meetings as necessary
Participate in monthly checklist activities as assigned
Keep front desk area clean and neat
All other duties and responsibilities as assigned
Qualification
Required
Excellent customer service skills while interacting with patients both over the phone and in person
Ability to check in all patients and complete patient registration under the direction of the Office Manager
Ability to schedule patient appointments within operational standards
Ability to confirm patient appointments two (2) business days prior to the patients' appointments
Ability to complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor
Ensure pre-authorizations are received prior to appointments, if required
Ability to complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted
Ability to file patient charts on a daily basis
Participation in morning huddle, chart review and all routine office meetings as necessary
Participation in monthly checklist activities as assigned
Ability to keep front desk area clean and neat
Basic clerical and administrative skills
Professional and courteous phone etiquette
Basic knowledge of insurance and dental terminology
Working knowledge of Internet Explorer and Microsoft Word
Knowledge of Microsoft Excel
Strong organizational skills with the ability to multi-task
Preferred
Dental experience
Experience with dental software such as EagleSoft
Previous insurance and/or dental office experience
Previous experience with orthodontic or other specialty practices
Company
Coast Dental
Coast Dental & Orthodontics is one of the largest providers of dental practice support in the U.S.
Founded in 1992
501-1000 employees
H1B Sponsorship
Coast Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-11IPO
Leadership Team
Sheena Johnson
Chief Executive Officer
Anthony Lacey
Chief Financial Officer
Recent News
2023-12-25
Company data provided by crunchbase