Senior Specialist 1, Information Technology Service Desk Lead jobs in United States
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Halozyme, Inc. · 20 hours ago

Senior Specialist 1, Information Technology Service Desk Lead

positionEwing, NJ
timeFull-time
remoteOnsite
senioritySenior Level
money$99K/yr - $139K/yr
date5+ years exp

Halozyme, Inc. is focused on reinventing the patient experience and advancing drug delivery solutions. The IT Service Desk Lead is responsible for overseeing daily service desk operations, ensuring high-quality user support, and driving continuous improvement of IT Service Management processes.

BiotechnologyMarketingMedical
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Lead, mentor, and develop Service Desk analysts to ensure consistent, high-quality support
Manage daily service desk operations, including ticket queues, escalations, and workload balancing
Act as the primary escalation point for complex incidents and service disruptions
Ensure SLAs, OLAs, and KPIs are met or exceeded
Own and continuously improve ITSM platform and processes including, Incident Management, Request Fulfillment, Problem Management, and Knowledge Management
Identify process gaps, inefficiencies, and root causes using ticket data and trend analysis
Design, document, and implement process improvements aligned with ITIL best practices
Drive automation and self-service initiatives to reduce ticket volumes and improve resolution times
Define and maintain dashboards and reports on service desk performance
Ensure service desk operations follow internal policies, security standards, and regulatory requirements

Qualification

ITSMITILProcess ImprovementITSM ToolsData AnalysisTeam Leadership

Required

Bachelor's degree in Information Technology, Computer Science, or equivalent with 5+ years of IT support experience (An equivalent combination of experience and education may be considered)
Strong understanding of ITSM and ITIL frameworks
Hands-on experience with ITSM tools
Proven experience driving process improvement initiatives

Benefits

Full and comprehensive benefit program, including an Employee Stock Purchase Program and 401(k) matching.
Opportunities to grow in a culture that prioritizes learning, development and progression through in-house programs and tuition reimbursement.

Company

Halozyme, Inc.

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Halozyme is a biopharmaceutical company bringing disruptive solutions to significantly improve patient experiences and outcomes for emerging and established therapies.
dateFounded in 1998
location
San Diego, California, USA
people-size201-500 employees
web-link
http://www.halozyme.com

H1B Sponsorship

Halozyme, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2022 (3)
2021 (1)

Funding

Current Stage
Public Company
Total Funding
$2.75B
Key Investors
Janssen Biotechargenx
2025-11-06Post Ipo Debt· $1.3B
2022-08-15Post Ipo Debt· $500M
2021-02-24Post Ipo Debt· $700M

Leadership Team

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Helen Torley
President and Chief Executive Officer
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Cortney Caudill
Chief Operating Officer
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Recent News

PR Newswire
Halozyme Announces Global Collaboration and License Agreement with Takeda to Develop and Commercialize Vedolizumab with ENHANZE®
2026-01-09
Longevity.Technology
HALO, Skye Bioscience team up on obesity drug development
2026-01-07
PR Newswire
Halozyme and Skye Bioscience Announce Global Collaboration and License Agreement to Evaluate Nimacimab Co-Formulated with ENHANZE® for Obesity
2026-01-05
Company data provided by crunchbase