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National Association of Mutual Insurance Companies (NAMIC) · 1 day ago

Sr. Director – Association Services

Indianapolis, IN

Full-time

Hybrid

Director/Executive

7+ years exp

The National Association of Mutual Insurance Companies (NAMIC) is seeking a Sr. Director – Association Services to lead their Event, Education, and Association Services department. This role focuses on managing client operations, program development, and overseeing various organizational projects to ensure client satisfaction and financial performance.

Non Profit

Growth Opportunities

Responsibilities

Leads and manages association client operations with direction from SVP – Education, Events, & Association Services

Leads program development efforts to maximize NAMIC Association Services success while meeting individual client service expectations and performance objectives, including financial performance management, client development, client recruitment and retention, and client satisfaction

Oversee large, often cross-functional organization-wide projects and ensure completion of projects by the given deadlines

Coordinates the flow of communication between clients, client staff, vendors, and internal staff

Supports and organizes efforts in governance, including with board, committee, membership, and other governance functions with direction from SVP – Education, Events, & Association Services

Develop and oversee implementation of appropriate action plans for association clients’ operations, including membership relations, marketing strategy, event management, products and services, board relations, special projects, and general business administration, which may include: Organizing planning efforts or special projects as needed to ensure long-term client success. Oversee membership development activities for NAMIC association services clients

Overseeing the development and approval of clients’ budgets to ensure sound fiscal management

Developing and overseeing the implementation of strategic communication/marketing plans for association members

Responsible for developing, executing, and evaluating marketing efforts for all clients, including developing marketing plans, writing marketing copy, preparing list requests for mailings, managing digital promotions, and coordinating printed marketing items

Manages and directs association services marketing staff

Manages association client operating budgets to ensure strong financial performance and adapt strategies annually to meet board objectives

Provides customer service support – including using positive telephone skills, responding promptly to e-mails and phone calls, etc

Supports all aspects of Association Services office operations, including following office procedures, organizing and using filing systems, maintaining department work areas, and related duties

Builds and maintains positive work relationships with management, staff members, and external contacts

Arrives to work on time and maintains a positive attendance record

Performs any other duties and projects as assigned

Qualification

Association management experienceClient managementFinancial performance managementMicrosoft OfficeMarketing strategyProfessional demeanorCustomer service skillsCommunication skillsTeam collaboration

Required

Demonstrated computer proficiency (Microsoft Office, Adobe, database management)

7+ Years of association management experience

College degree or equivalent experience in related business

Professional demeanor where deeds and actions are reflective of the values and mission of the organization and its members

Must be available for occasional overnight travel including by car and by air

Ability to successfully pass a criminal background and MVR check

Preferred

Experience working for a association management company (AMC) is preferred

Insurance knowledge or experience is desirable

Benefits

Access to group medical, dental and vision

A matched 401(k) plan

One paid day each year to volunteer with the charity of your choice

Generous paid vacation

And more

Company

National Association of Mutual Insurance Companies (NAMIC)

The National Association of Mutual Insurance Companies consists of more than 1,300 member companies, including six of the top 10 property/casualty insurers in the United States.

Founded in 1895

Indianapolis, Indiana, USA

51-200 employees