Select Source International · 1 week ago
Healthcare Customer Service Representative
United States
Contract
Remote
New Grad, Entry Level
$14/hr - $15/hrSelect Source International is seeking a Healthcare Customer Service Representative for their Employer Solutions Call Center. The role involves providing excellent customer service by answering inbound calls, processing documents, and ensuring adherence to quality standards.
ConsultingFinancial ServicesInformation Technology
Responsibilities
Answer incoming phone calls and provide accurate, professional customer support
Follow all quality program guidelines and required call scripts
Ensure security procedures are followed in every interaction
Utilize DE and all applicable systems to retrieve program information and resolve caller inquiries
Communicate correct and complete information in every interaction
Maintain required call handling times while applying all file facts
Process incoming Level 1 documents between calls
Meet all quality, productivity, processing, and call performance goals
Follow all processing guidelines and departmental procedures
Perform other duties as assigned
Assist with additional processing tasks as needed
Qualification
Required
Strong customer service skills and professional phone presence
Ability to read, interpret, and decipher file details accurately
Ability to use de-escalation techniques on calls
High attention to detail while handling calls and processing files
Strong keyboarding and basic computer skills
Ability to use PC, phone, double monitors, and standard office equipment
Ability to maintain patient and data confidentiality
Ability to work independently, under pressure, and within restricted timeframes
Strong time management and organizational skills
Ability to adapt and thrive in a changing environment
High School Diploma or GED required
Preferred
Additional education is preferred
Company
Select Source International
Select Source International (SSI) is an award-winning global leader in Consulting and Staff Augmentation, helping businesses thrive across IT, Healthcare, Finance & Accounting, Human Resources, Engineering, Energy & Utilities, Manufacturing, Administrative, Operations & Logistics, and more.
Founded in 1999
501-1000 employees
H1B Sponsorship
Select Source International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2022 (2)
2020 (4)
Funding
Current Stage
Late StageCompany data provided by crunchbase