Wipro · 1 day ago
BPO Client Expansion Executive
Trenton, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $210K/yr
15+ years expWipro Technologies-USA is seeking a dynamic and experienced Client Expansion Executive within their BPS/BPO segment, specifically targeting the Travel & Transportation and Retail sectors. This role involves fostering collaboration, cultivating partnerships, and leveraging extensive BPO knowledge to exceed client expectations and drive success across operations.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Act as a BPO subject matter expert for client engagements in Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo). Or, other travel / Logistics / Supply Chain client experience. Retail: Omnichannel retail operations, merchandising, supply chain, and store operations sectors
Partner with BPS delivery and presales teams to design innovative solutions aligned to client needs
Support pursuit and deal shaping with domain insights and operational best practices
Engage in process optimization and transformation initiatives leveraging industry benchmarks
Actively engage and collaborate with diverse client teams to nurture strategic relationships that facilitate growth opportunities and enhance account performance
Work hand-in-hand with the delivery organization, ensuring they are equipped and motivated to achieve client success while proactively identifying and addressing any challenges that arise
Assist the delivery team in comprehending client requirements, ensuring that communication and reporting are effectively executed back to client teams
Establish and maintain a robust pipeline of new business opportunities through strategic networking, account management, and ongoing relationship development
Engage in thorough data analysis to synthesize insights and present tailored solutions to senior leadership and C-level executives, demonstrating how our services can optimize their operations
Qualification
Required
Minimum of 15 years of extensive experience in BPO/BPS services, demonstrating a well-rounded track record across various operational areas such as trust and safety, eCommerce, finance and accounting, supply chain, procurement, HR, and contact center operations
Working with expanding BPO services in Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo). Or, other travel / Logistics / Supply Chain client experience. Retail: Omnichannel retail operations, merchandising, supply chain, and store operations
A rich professional network with a proven ability to build and nurture relationships with key decision-makers, facilitating mutually beneficial partnerships
In-depth knowledge of outsourced solutions, with a strong ability to navigate and influence senior leaders effectively to drive business initiatives
Exceptional leadership qualities, with a natural talent for motivating teams to exceed their goals and adapt to changing business landscapes
Strong business acumen, with the capability to strategize effectively and identify opportunities that align with broader business objectives and challenges
A Bachelor's degree in a relevant field is required
Benefits
Full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
2026-01-06
Business Standard India
2026-01-06
Company data provided by crunchbase