ProAssurance · 2 weeks ago
Office Services Associate - PPM
Overland Park, KS
Full-time
Onsite
Entry Level
$19.43/hr - $32.06/hr
2+ years expProAssurance is an industry-leading specialty insurer focused on healthcare professional liability and other insurance products. They are seeking an Office Services Associate to provide administrative support across various departments, particularly in underwriting and claims management.
FinanceInsuranceMedical
Responsibilities
Responds to credentialing requests received from policyholders, hospitals, facilities, and other healthcare networks, including a review of the appropriateness and accuracy of releases
Responds to requests for Certificates of Insurance for facilities that have been previously approved and added to policies
Enters Insurance Applications, Quotes, and Recertification Statement information into the computer database
Orders and obtains Investigative Reports for applicants ensuring information on application matches report information obtained
Assembles and mails both paper policy and e-policy documents
Prepares documents for batch scanning
Issues and mails Certificates of Insurance on a monthly basis for policy renewals
Creates DocuSign emails to solicit Proxies for all new policyholders and to obtain applications for new providers
Creates Supplier Invoice requests in Workday for Policy Premium Refunds and State Fund invoices, ensuring the Teams Expense Worksheet is maintained
Attends weekly Claims Meetings to facility the review of new claims and the review of existing claims
Monitors work items to ensure events are reviewed in the weekly Claims Meetings (e.g., reserve changes, new claims, etc.)
Enters all incoming Claim invoices for payment
Prepares outgoing correspondence, including printing letters and attachments, and producing envelopes using the PPM Claims LIVE app for information, etc
Prepares outgoing correspondence for Medical Records and tracking of returned records, ensuring the Teams Medical Records Worksheet is maintained
Assists with CMS reporting and printing COBC letters to be mailed
Prepares Claims month-end report and delivers it to the Claims Department via email
Maintains the front desk in a manner that ensures an effective handoff and appropriate communication to phone coverage relief staff. This includes sharing notes and information regarding any potential incoming mail expected or outgoing mail pickups scheduled at the time of transfer
Retrieves messages from general office voicemail at the beginning of each workday and forwards messages to the appropriate personnel
Answers incoming telephone calls, determines the nature of the callers’ business, and promptly transfers calls to appropriate personnel
Takes and delivers accurate messages when appropriate personnel are not available and when requested
Answers questions about organization and provides callers with address, directions, and other information as appropriate
Ensures everyone is logged out of the Zoom queue at the end of the day
Greets all visitors, including interviewees, to the office, determines the nature of their business, and promptly announces visitors to appropriate personnel
Receives deliveries to the office and promptly distributes packages and/or notifies appropriate personnel as required
Sorts and distributes incoming mail and processes all outgoing mail. May drop off at USPS. Arrange all UPS pickups
Monitors, distributes, and handles e-mails and faxes coming into the Office Services shared mailbox, including promptly forwarding incoming faxes to recipients
Performs electronic document management activities for all Departments (document preparation, enters metadata, scanning, imaging quality control, and distribution)
Maintains mail room in neat and organized manner, including stocking of certified mail and overnight package materials
Calculates postage used each month and prepares a check request to replenish the postage meter
Orders office supplies, including lounge inventory, printer and copier toner, as requested, and approved, and monitors receipt of same on a weekly basis
Prints, sorts, folds, and stuffs envelopes for bulk mailings
Serves as primary key operator for photocopier maintenance, including clearing jams, loading paper, initiating service calls, etc. Orders service for maintenance on printers, copiers, and postage equipment with appropriate supervisory approval
Monitors maintenance of facility and notifies Management when issues arise
Creates mailing lists and other marketing materials
Coordinates convention activities as requested
Creates postcard/letter mail merges, prints, and mails
Maintains Producer/Adjuster Licensing Tracking system and follows up with associates when renewals are past due
Creates Supplier Invoice Requests in Workday and ensures the Teams Expense Worksheet is maintained
Coordinates team member events
Special projects on request (including creating Excel worksheets to compare data, sort and mailing, creating fill-in forms, etc.)
Trains new Office Services Associates, ensuring they are always kept current on procedures and maintains appropriate reference and procedural documentation as requested
Maintains Office Services Policy and Procedure documents as needed
Performs other activities and responsibilities as assigned by the supervisor
Qualification
Required
Associate degree preferred and two years of related experience; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
Ability to perform basic math
Ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Proficiency in personal computers and the ability to type a minimum of forty words per minute
Possess organizational skills to manage and prioritize a multi-task position
Possess interpersonal skills necessary to successfully interact with callers, visitors, and Company personnel
Preferred
Two years' administrative assistant experience within an insurance company preferred
Benefits
Best-in-class benefits program
Company
ProAssurance
ProAssurance offers risk management services, claims handling, and tailored insurance solutions for healthcare providers.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-03-19Acquired
2001-06-28IPO
Leadership Team
E
Edward L. Rand
Chief Executive Officer
Recent News
2025-10-02
2025-08-06
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2025-08-05
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