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Citizens · 20 hours ago

Senior Program Manager

200 Station Drive, Westwood, MA, 02090, US

Full-time

Hybrid

Senior Level, Lead/Staff

$200K/yr - $250K/yr

10+ years exp

Citizens is a company focused on technology and governance, seeking a Senior Program Manager for their Global Capability Center. The role involves managing multiple project work efforts related to the execution of the Enterprise Technology and Security organization-wide buildout, ensuring alignment with enterprise standards and driving change management initiatives.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Establishing and reviewing objectives, coordinating all activities across project workstreams supporting the GCC buildout, and overseeing integration and migration planning

Leading governance activities to ensure alignment with enterprise standards, compliance requirements, and strategic objectives

Driving change management initiatives to support the adoption of new processes, technologies, and organizational structures associated with the GCC

Developing and implementing governance frameworks, reporting structures, and escalation protocols

Engaging with stakeholders to manage expectations, communicate changes, and ensure smooth transitions

Being accountable to members of the GCC center program and executive sponsors for workstream schedule, budget, and quality

Leading high-level sessions for GCC workstream program plan and schedule development

Reviewing/approving project plans and significant proposals for conformance to program strategy and governance requirements

Managing senior-level client relationships to foster substantive communication, anticipate emerging needs, and align with strategic vision

Qualification

Program ManagementGovernance FrameworksChange ManagementStakeholder EngagementEnd-to-End DeliveryTechnology ChangeMicrosoft Office ProficiencyProject Management MethodologiesLeadershipCommunication

Required

10+ years of experience in the project environment

7–10 years of program management experience

3+ years of experience in building out Global Capacity Centers / captives

Strong background in governance, compliance, and change management practices

Proven ability to lead organizational change and manage stakeholder engagement

Comprehensive understanding of industry standards for GCCs and evolving business environments

Demonstrated success in managing end-to-end delivery (time, cost, quality)

Experience with technology change and business process transformation programs

In-depth knowledge of Program and Project Management methodologies, including risk, issue, and change control management

Proficiency in Microsoft Office applications including Microsoft Project, Excel, Visio, and PowerPoint

PM certifications highly desirable

Required: Bachelor's degree

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2020 (1)