Advanced Charging Technologies · 2 days ago
Sustaining Engineer
Fountain Valley, CA
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $110K/yr
2+ years expAdvanced Charging Technologies is seeking a Sustaining Engineer to serve as a technical liaison between Engineering, Manufacturing, Service, Vendors, and Customers. This role focuses on supporting released products throughout their lifecycle by providing training, documentation, and hands-on technical support while ensuring clear communication across teams.
ElectronicsEnergy ManagementManufacturing
Hiring Manager
Christy Winegarner
Responsibilities
Acts as a technical bridge between engineering, manufacturing, service, vendors, and customers, ensuring alignment and timely resolution of issues
Hands-on troubleshooting of analog, digital, and power electronics systems in production, service, and field environments
Supports manufacturing and service teams by diagnosing test failures, yield issues, and field-reported problems
Performs failure analysis and root-cause investigation down to the component level using structured methodologies (e.g., 5-Why, 8D)
Implements and tracks corrective and preventive actions, including hardware, process, and documentation improvements
Supports Engineering Change Orders (ECOs/ECNs), including schematic updates, BOM changes, and component obsolescence resolution, in collaboration with the engineering team
Responds to and manages Engineering Field Requests (EFRs) originating from service teams and customers
Develops and maintains troubleshooting guides, work instructions, and service procedures
Trains manufacturing operators, service technicians, and customers on products, processes, and corrective actions
Interfaces with contract manufacturers (CMs), suppliers, and vendors to support production issues, component changes, and quality improvements
Supports the New Product Introduction (NPI) process by assisting with production ramp, end-of-line test readiness, end-of-line testing, and service documentation
Qualification
Required
Acts as a technical bridge between engineering, manufacturing, service, vendors, and customers, ensuring alignment and timely resolution of issues
Hands-on troubleshooting of analog, digital, and power electronics systems in production, service, and field environments
Supports manufacturing and service teams by diagnosing test failures, yield issues, and field-reported problems
Performs failure analysis and root-cause investigation down to the component level using structured methodologies (e.g., 5-Why, 8D)
Implements and tracks corrective and preventive actions, including hardware, process, and documentation improvements
Supports Engineering Change Orders (ECOs/ECNs), including schematic updates, BOM changes, and component obsolescence resolution, in collaboration with the engineering team
Responds to and manages Engineering Field Requests (EFRs) originating from service teams and customers
Develops and maintains troubleshooting guides, work instructions, and service procedures
Trains manufacturing operators, service technicians, and customers on products, processes, and corrective actions
Interfaces with contract manufacturers (CMs), suppliers, and vendors to support production issues, component changes, and quality improvements
Supports the New Product Introduction (NPI) process by assisting with production ramp, end-of-line test readiness, end-of-line testing, and service documentation
Proficient in the use of oscilloscopes, digital multimeters, power supplies, electronic loads, function generators, logic analyzers, and related laboratory equipment for debugging and validation
Ability to read and interpret electrical schematics, PCB layouts, wiring diagrams, and mechanical drawings, and to correlate documentation with physical hardware
Familiarity with product lifecycle collaboration tools such as PLM and ERP systems (Arena, SAP or similar) including BOMs, revisions, and change tracking
Experience using issue tracking and collaboration tools (e.g., Jira or similar) to manage issues, actions, and cross-functional communication (Confluence, Notion or similar)
Working familiarity with embedded systems sufficient to program boards, load firmware, perform basic configuration, and interface effectively with firmware engineers for troubleshooting and validation (firmware development not required)
Working familiarity with common wired communication interfaces and protocols such as CAN, RS-485/RS-422, UART/serial, SPI, I²C, and USB, as well as wireless technologies including Wi-Fi and cellular, sufficient to support diagnostics, manufacturing test, service troubleshooting, and coordination with firmware teams
Works effectively with engineers, technicians, manufacturing, service, quality, vendors, and customers
Communicates technical issues clearly to both technical and non-technical audiences
Manages multiple issues in parallel while maintaining clear prioritization
Takes ownership of issues from discovery through resolution and closure
Strong written and verbal communication skills
Detail-oriented, methodical, and disciplined approach to troubleshooting and documentation
Comfortable working independently within established processes and engineering guidance
Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field
Approximately 2+ years of relevant experience in sustaining engineering, production support, test engineering, or product support roles
Experience supporting electronics in a manufacturing or service environment
Exposure to ECOs, failure analysis, and cross-functional engineering processes
Preferred
Familiarity with wireless communication technologies such as Wi-Fi and cellular is desired but not required
Experience with battery chargers for Material Handling Equipment (MHE), or GSE (Ground Support Equipment) is preferred but not required
Company
Advanced Charging Technologies
Advanced charging technologies is the recognized leader in integrated solutions for forklift battery and charging technologies.
51-200 employees
H1B Sponsorship
Advanced Charging Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Toyota Material Handling North America
2025-10-23Corporate Round
Leadership Team
Nasser Kutkut
Partner & Consulting CTO
Recent News
2025-12-02
Company data provided by crunchbase