UIC Commercial Services · 23 hours ago
Help Desk Specialist
US-SC-Charleston
Full-time
Onsite
Senior Level
5+ years expUIC Commercial Services is seeking a Help Desk Specialist to provide customer support for the Defense Biometrics Identification System (DBIDS) and Marine Corps Electronic Security System (MCESS) in Charleston, SC. The role involves troubleshooting, training, and managing support operations while ensuring compliance with cybersecurity standards.
ConstructionShipping
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier I/II/III troubleshooting and coordinate site assistance visits relating to DBIDS operations across the Marine Corps
Provide phone support to user’s to resolve issues
Deliver training Operator and Maintainer training and update training materials as required
Track hardware inventory and manage lifecycle replacement
Monitor cybersecurity posture, ATO/RMF status, and IA compliance
Generate weekly and monthly reports and After-Action Reviews (AARs)
Provide weekly briefs and monthly reports
Provide on-site desktop support as needed, provides general help desk support for User Assistance
Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database
Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate
Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance
Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity
Qualification
Required
Minimum of five (5) years of relevant experience
Bachelor's degree required
Must possess the ability to, effectively and efficiently, communicate verbally with the user community
Must be familiar with Department of Defense networking and security accreditation requirements
Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment
Ability to communicate effectively with all levels of employees and outside contacts
Ability to travel extensively both domestically and internationally
Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
Active Passport
Ability to travel 15%, both CONUS and OCONUS
Must be able to lift up to 10-25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
Must currently hold a security clearance at the Secret level
Preferred
DoD 8570/8140 cybersecurity certification preferred (Security +, GSEC, CASP or CISSP)
Experience with using the Defense Biometrics Identification System (DBIDS)
Knowledge of Video Teleconferencing a plus
Company
UIC Commercial Services
UIC Commercial Services is a division of Ukpeaġvik Inupiat Corporation, the Alaska Native Village Corporation for Utqiaġvik, Alaska.
Founded in 1984Anchorage, Alaska, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Don Gray
Vice President of UIC Oil & Gas and Marine Services
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