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Hope Network · 1 day ago

Program Manager - AFC GROUP HOME MANAGER -EUREKA

Eureka, Michigan, United States

Full-time

Onsite

Mid, Senior Level

4+ years exp

Hope Network is a key provider in residential care services, and they are seeking a Program Manager to oversee and manage one or more residential homes. The role includes hiring and training staff, ensuring compliance with standards, and maintaining quality care for individuals served.

AssociationCommunitiesHealth CareNon ProfitReligion

Responsibilities

Regular and predictable attendance is an essential requirement of this position

Manages the program in a manner consistent with Hope Network’s mission, policies, and compliance with standards established by Hope Network, our funders, CARF and all licensing and accreditation standards

On-call twenty-four hours each day, seven (7) days each week and is able to respond when emergencies arise

Responsible for interviewing, orientating, training and recommended applicants for hire

Responsible for developing and retaining workforce member through performance reviews, discipline, development activities, formal and informal training in accordance with Hope Network’s Workforce member Manual

Responds to workforce member needs and questions

Be a role model for good morale and promote positive work relationships

Provides leadership to residential workforce member on clinical, workforce member and programmatic issues

Holds regular workforce member meetings and utilize communication log to ensure appropriate flow of information

Proactively work toward maintaining the highest level of care and quality for person-served: a. Implement established procedures to address routine issues as well as crisis management. b. Reviews person-served plans on a regular basis and provide on-the-job coaching to workforce member implementing the plan. c. Attend and advocate for person-served at PCP meetings. d. Ensure that residential teams are properly trained and that opportunities are available for ongoing development through training and workforce member meetings e. Review all incident reports, sign off and forward to agency designee. f. Review IRs and corrective action with workforce member and/or provide training to prevent re-occurrence

Provides leadership, support and direction to workforce member through: a. Communicating essential information to workforce member and soliciting feedback/input from workforce member. b. Responding/following up on all the concerns/questions of the workforce member. c. Chairing the monthly workforce member meeting in-house. d. Participate in monthly management meeting and any other meetings deemed necessary. e. Promote and encourage workforce member participation and attendance for corporate functions. f. Participate and work as backup to support during times of crisis or lack of workforce member

Maintains workforce membering levels in accordance with program needs: a. Comprehends treatment plans of those served and ensures a workforce membering team to meet needs. b. Monitor and validate workforce member time clock/timesheet for processing. c. Track hours used in the program to ensure workforce member have sufficient hours based on their status and that overtime costs are kept to a minimum. d. Post schedule a minimum of two weeks in advance

Develops and maintains positive, working relationships with external funders, licensing and accreditation bodies, parents and guardians

Submits all paperwork/records pertaining to home(s) correctly and submitted in timely manner. This includes but is not limited to budgets, invoices, licensing and accreditation standards, recipient rights and corrective actions

Responsible for safety: a. Training, promoting and monitoring safety programs. b. Conducts fire, safety, and tornado drills according to requirements. c. Participates in scheduled safety meetings. d. Implementing emergency evacuation procedures

Fully responsible for all aspects of daily operations and maintenance of functions including, but not limited to: vehicle and home maintenance

Ensures safe transportation services, vehicle maintenance and efficient use of workforce member and vehicle resources, as well as appropriate documentation

Must be able to communicate needs and concerns as a liaison between Hope Network and its contracting agencies

Completes monthly billing for processing and maintain petty cash funds according to standard policies and procedures

Maintains program spending and track monthly Financial Reports to ensure accuracy and assure program compliance

Promotes full community inclusion of residents through a wide range of individual and small group community-based activities

Maintains quality assurance protocols evidenced by: a. Facility records audit, physical facility audit, facility vehicle audit, resident chart audit, claims verification audit, and external audits. b. In-service personnel around compliance requirements specific to service area and client related documentation

Performs any other function deemed appropriate and assigned by the supervisor

Qualification

Program ManagementBudget ManagementTeam LeadershipResidential Care ExperienceMental Health KnowledgeCoaching SkillsCrisis ManagementScheduling SkillsTechnological ProficiencyCommunication Skills

Required

Bachelor's Degree in a related area or equivalent employment experience may be considered in lieu of a degree with a minimum of four (4) years of fieldwork, preferably in management

Demonstrated ability to communicate in verbal and written formats to meet position requirements

Demonstrated ability to select, train, coach, and manage a diverse team and hold them accountable to internal and external standards

Ability to articulate and actively support the mission of the corporation to various audiences

Prior employment experience in workforce member supervision and residential care preferred

Prior experience in a mental health or rehabilitation setting preferred

Ability to schedule/plan work in advance and set effective and realistic timelines to meet goals

Knowledge of or ability to learn, the use of technological advances

Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy

Ability to work independently with flexible hours including occasional nights, holidays or weekends to ensure highest level of care for persons served