ADT · 4 days ago
Remote Collections Specialist
United States
Full-time
Remote
Entry Level
$17/hr - $20/hr
1+ years expADT is committed to hiring team members who are passionate about providing exceptional customer service. The role of Remote Collections Specialist involves resolving billing inquiries, negotiating payments, and maintaining compliance while providing excellent customer service.
Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
Responsibilities
Resolve inbound and outbound calls by using multiple applications and screens
Respond to general billing inquiries to review and resolve account issues
Ability to negotiate and obtain payments today or postdate within 7 days
Direct customers to appropriate team within ADT if issue is outside the scope of the collection’s role
Ability to clearly explain billing charges and answer any questions related to billing
Ask probing questions to overcome objections by utilizing negotiation skills
Meet minimal standards/goals monthly
Meet all compliance and QA standards
Flexibility with special projects which may require overtime
Maintain appropriate attendance and adherence goals
Qualification
Required
High school diploma or equivalent
Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount
Customer Service experience in a remote setting
Multi Computer-screen navigation, multiple applications, strong negotiation skills
Basic typing, math, and problem-solving skills
Strong communication and verbal skills
Ability to multitask with multiple computer programs
PC experience and/or ability to learn basic functions
High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
Internet speeds of at least 25 mbps to download and 15 mbps to upload
Benefits
Healthcare benefits
401(k) plan and company match
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off
6 paid holidays
Company
ADT
ADT is a security company that provides smart home solutions and business security.
1001-5000 employees
H1B Sponsorship
ADT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
2025-12-24
2025-12-22
Company data provided by crunchbase