Optum ยท 16 hours ago
Patient Experience Manager - Remote
United States
Full-time
Remote
Mid, Senior Level
$113K/yr - $193K/yr
7+ years expOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Manager of Patient Experience will support the delivery and optimization of patient access and digital engagement capabilities for provider clients, focusing on executing patient-centered technology initiatives and leveraging data and analytics to improve health outcomes.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Support the delivery of patient access and digital engagement initiatives aligned to client goals, including improved access, continuity, and patient satisfaction
Lead or support MyChart adoption and optimization, including proxy access, digital scheduling, messaging, video visits, and digital triage
Monitor and analyze patient access, engagement, and satisfaction metrics (e.g., portal adoption, digital scheduling utilization, no-show rates)
Focus on implementation, adoption, and measurable impact
Support health systems in aligning patient experience strategies with VBC performance drivers, including access to care, care coordination, preventive engagement, and avoidable utilization reduction
Leverage claims, quality, and operational data (as available) to help clients understand how patient access and digital engagement impact quality scores, utilization, and total cost of care
Contribute to the design and execution of patient experience initiatives that support quality measure performance, patient retention, and longitudinal engagement
Support the implementation and optimization of AI-enabled patient experience capabilities, such as: Digital self-service and automation (e.g., scheduling, intake, messaging)
Intelligent routing and triage
Predictive analytics for access demand, no-shows, or patient outreach
Partner with technical and analytics teams to ensure AI-enabled tools are embedded into clinical and operational workflows in a safe, compliant, and user-centered manner
Assist clients in evaluating readiness, adoption, and operational impact of AI-enabled patient experience solutions
Manage project workstreams and day-to-day delivery, ensuring execution against scope, timeline, and quality expectations
Serve as a key client-facing consultant, partnering with client leaders to align objectives and manage expectations
Collaborate on, develop, and present strategies and business plans to company leaders and stakeholders, effectively communicating the value and potential of proposed initiatives
Collaborate with Epic, Optum product teams, and internal stakeholders to improve integration, workflow efficiency, and user experience
Mentor and support analysts and senior analysts through coaching, feedback, and knowledge sharing
Stay current on regulatory, compliance, and governance considerations related to patient access, digital engagement, data use, and AI in healthcare
Identify opportunities to develop new business and expand role within current clients
Contribute to proposal development, client presentations, and solutioning related to patient experience, digital engagement, VBC enablement, and AI-supported capabilities
Support sales pursuits by articulating patient experience value propositions and participating in client discussions alongside senior leaders
Qualification
Required
Epic certification or demonstrated proficiency in MyChart
Epic certification or proficiency in one or more of the following: Prelude, Cadence, Welcome
7+ years of experience in Healthcare IT, including 2+ years focused on patient engagement, access, digital experience, or related domains
Demonstrated experience supporting value-based care initiatives, population health programs, or performance improvement efforts tied to access, quality, or utilization
Experience leading or managing project teams, including setting expectations and supporting performance
Exposure to or hands-on experience supporting AI-enabled or advanced analytics solutions related to patient experience, access, or operations (e.g., predictive scheduling, digital triage, automation, analytics-driven engagement)
Solid understanding of front-end revenue cycle workflows and patient engagement strategies
Ability to manage multiple workstreams concurrently in a fast-paced environment
Solid communication and relationship management skills, with experience working across clinical, operational, technical, and analytics teams
Proficiency with tools such as Smartsheet, Visio, Microsoft Project, Excel, and PowerPoint
Ability to support business development efforts, including client discussions and proposal development
Ability and willingness to travel up to 25%
Preferred
PMP or equivalent project management certification
Consulting experience with demonstrated client impact
Experience developing digital strategies/roadmaps for customers leveraging the capabilities of the EHR
Experience working with claims, quality, or population health data to inform patient experience strategies
Experience supporting digital front door, virtual care, or self-service patient engagement initiatives
Familiarity with AI governance, responsible AI principles, or clinical decision support considerations
Exposure to value-based contracting models (ACO, MA, bundled payments)
Familiarity with ServiceNow, Smartsheet, or other enterprise workflow tools
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase