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Okta · 21 hours ago

Staff ServiceNow Developer

Colorado, United States

Full-time

Hybrid

Senior Level, Lead/Staff

$132K/yr - $198K/yr

5+ years exp

Okta is The World’s Identity Company, dedicated to providing secure access and authentication solutions. The Staff ServiceNow Developer will lead the development of complex ServiceNow solutions, ensuring high standards of engineering excellence while mentoring other developers and driving platform innovation.

CRMEnterprise SoftwareIdentity ManagementIT InfrastructureManagement Information SystemsSoftwareWeb Development

No H1B

U.S. Citizen Only

Responsibilities

Lead the development and technical execution of complex ServiceNow solutions, ensuring they not only meet architectural goals but adhere to the highest standards of engineering excellence

Establish and enforce platform engineering standards, including coding best practices, peer review processes, and governance protocols to mitigate technical debt

Drive platform innovation by building reusable frameworks, common components, and developer utilities that accelerate the delivery of the entire development team

Serve as the "tier-three" technical expert for the platform, tackling the most difficult integration challenges, performance bottlenecks, and system bugs

Architect integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, MID Server)

Actively mentor other developers through code reviews, pair programming, and technical workshops to elevate the collective skill set of the team

Facilitate cross-functional collaboration by partnering with technical teams and business stakeholders to translate high-level designs into practical and scalable technical specifications

Protect platform health by advocating for Out-of-the-Box (OOB) functionality where possible, while engineering elegant, low-impact customizations when necessary

Qualification

ServiceNow developmentJavaScriptREST/SOAP integrationsServiceNow certificationsCMDB healthSoftware design patternsMentoring developersAnalyzing business processesTechnical communication

Required

5+ years of hands-on experience in ServiceNow development, with a proven track record of delivering enterprise-grade solutions

Multiple ServiceNow certifications (e.g., CSA, CAD, and CIS in modules like SAM, HRSD, or ITOM). Certified Application Developer (CAD) is highly preferred for this role

Expert-level knowledge of JavaScript, GlideRecord, REST/SOAP integrations, ServiceNow-specific APIs, Flow Designer, IntegrationHub, Service Portal (AngularJS/Widget development), and the Workspace/UI Builder framework

Expertise in CMDB health, data modeling, and database optimization. You should understand how to write 'performant' code that scales to millions of records

Strong understanding of modern software design patterns and engineering principles, including SOLID, DRY, and asynchronous programming

Skilled at analyzing complex business processes and identifying technical 'shortcuts' or automations that drive immediate business value

Exceptional ability to communicate technical trade-offs to non-technical stakeholders and provide clear, constructive feedback to an engineering team

This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire