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ABA Centers of Pennsylvania · 3 days ago

Executive Director

Allentown, PA

Full-time

Onsite

Lead/Staff, Director/Executive

$150K/yr - $180K/yr

5+ years exp

ABA Centers of Pennsylvania is seeking an Executive Director to lead one of their clinics in the ABA field. The role involves overseeing operations, driving growth, managing financial performance, and fostering a strong organizational culture while mentoring future leaders.

Hiring Manager

Tatiana Ferrer

Responsibilities

Take full ownership of center growth and client retention, exceeding monthly targets for new patient admissions and diagnostics

Build and maintain relationships with referral sources, community organizations, and school systems

Lead business development activities including community events, outreach campaigns, and innovative growth initiatives

Coach staff to adopt a proactive mindset around client acquisition, engagement, and retention

Manage full clinic P&L, including top-line revenue, clinic operating cost, labor and non-labor expense management

Optimize center profitability by acting on key financial drivers such as center growth, contract rates, billable hour utilization, and service completion

Collaborate with corporate finance and operations teams to implement strategies that maximize clinic profitability

Contribute to Organizational Key Results, meet or exceed center-based KPIs and targets

Lead high-quality execution of ABA services through proactive scheduling and resource optimization

Maintain compliance with licensing, accreditation, and internal policies

Monitor and drive service delivery performance, ensuring 100% treatment completion

Use data dashboards (e.g., Tableau) to track, analyze and interpret data/KPI to make informed decisions

Hire, develop, and retain high-performing teams

Create a high-performance culture by investing in professional development and celebrating success

Lead effective onboarding and mentorship programs for new team members and EDiTs

Conduct regular employee rounding, performance check-ins, and engagement surveys to foster a connected and motivated team

Build trust with families and caregivers through early and frequent engagement, ensuring consistent communication and satisfaction

Host or promote weekly caregiver support groups to build community and empower families

Advocate for school-based services and support caregiver participation in treatment planning

Develop and nurture strategic relationships with community stakeholders, referral sources, and business development partners to support growth and enhance service awareness

Champion collaboration across departments, including Clinical, Admissions, Marketing, and HR

Qualification

Operations leadershipFinancial acumenGrowth strategyABA therapy knowledgeTeam developmentCommunity engagementResilienceEntrepreneurial mindsetEmotional intelligence

Required

Bachelor's degree required; Master's in Business, Healthcare Administration, or Behavioral Health strongly preferred

Minimum 5 years of operations and growth leadership experience in a high-growth service industry, healthcare/health system, behavioral health or education

Entrepreneurs with franchise or service supply chain experience

Proven track record of leading operations, driving organic growth, increasing revenue growth, and building engaged teams

Understanding Financial fluency (P&L, EBITDA, KPI analysis)

High emotional intelligence, resilience, and an entrepreneurial mindset