State of Missouri · 1 day ago
Lead Customer Service Representative - 5044226
Jefferson City, MO
Full-time
Onsite
Entry, Mid Level
2+ years expThe State of Missouri is committed to establishing an environment that fosters confidence and trust. They are seeking a Lead Customer Service Representative to supervise the Collection and Tax Assistance Call Center, responsible for managing staff performance and ensuring high standards of customer service.
AgricultureGovernmentInformation Technology
Responsibilities
Manage, train, ENGAGE, and evaluate staff to deliver a high standard of customer service
Manage and document employee’s performance/attendance
Conduct and attend meetings as necessary
Communicate professionally with all internal and external customers
Analyze data to determine the level of production and the steps necessary to achieve Department goals
Help develop Departmental procedures, policies and standards
Increase knowledge by participating in educational opportunities
Maintain customer satisfaction by providing problem solving resources and process improvement techniques
Improves quality by studying, evaluating, and re-designing processes
Oversee and track phone calls using the phone system
Qualification
Required
Possession of a high school diploma or high school equivalency certificate
Two or more years of customer service and leadership experience
Intermediate Excel Skills
Benefits
Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
Seattle TechFlash
2025-05-10
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