SHERLOQ Solutions ยท 1 week ago
Customer Service - Patient Account Specialist
Tampa,FL,US
Full-time
Onsite
Entry Level
1+ years expSHERLOQ Solutions is a long-established company that provides services to hospitals, healthcare systems, and utilities across the nation. They are seeking a Patient Account Specialist who will provide exceptional customer service, comply with relevant laws, and assist consumers in identifying repayment options.
Health CareHospitalMedical
Responsibilities
Provide exceptional customer service to consumers and clients
Comply with HIPAA and State Consumer Protection Laws
Establish contact with consumers to discuss ability/willingness to pay to identify the appropriate repayment programs/options available to them
Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate forms and update the clients system, if required
Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
Assist in building a positive team environment
Arrive punctual prior to the start of your scheduled shift; schedule time off in advance
Qualification
Required
Provide exceptional customer service to consumers and clients
Comply with HIPAA and State Consumer Protection Laws
Establish contact with consumers to discuss ability/willingness to pay to identify the appropriate repayment programs/options available to them
Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate forms and update the clients system, if required
Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
Assist in building a positive team environment
Arrive punctual prior to the start of your scheduled shift; schedule time off in advance
Strong communication and negotiation skills; ability to effectively and professionally communicate with your peers via email and on the floor
Ability to deal with a variety of personalities and scenarios while managing one's own emotions throughout the call and on the floor
Self-motivated individual with strong customer service attitude
Computer, communication and math skills
Excellent written and oral communication along with good analytical skills of situations
High school graduate or equivalent required
Preferred
One (1) year of customer service and/or medical collection background is preferred
Benefits
Medical Insurance
A 401(k) plan
Generous vacation and paid-time-off (PTO)
Eight paid holidays
Tuition reimbursement
Life, dental, accidental death & disability, and supplemental insurance
Company
SHERLOQ Solutions
Sherloq Solutions is a health care company located in Tampa.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Wydo
Senior Vice President
Company data provided by crunchbase