East Texas Refrigeration · 1 day ago
Customer Service Representative (CSR) – HVAC Services
Tyler, TX
Full-time
Onsite
New Grad, Entry Level
$15/hr - $20/hrEast Texas Refrigeration (ETR) is looking for a friendly, organized, and customer-focused Customer Service Representative to join their team. The role involves answering customer inquiries, scheduling service calls, and ensuring smooth service operations while providing an exceptional customer experience.
Facilities Services
Responsibilities
Answering incoming calls and emails with professionalism and a helpful attitude
Scheduling service calls and appointments efficiently
Coordinating with dispatch and the ESA Coordinator to track technician availability
Greeting and assisting customers who visit the office
Entering and maintaining accurate customer and service records in company software
Following up with customers to confirm satisfaction and resolve any concerns
Processing payments and handling billing questions
Preparing and sending invoices and customer communications
Handling customer issues calmly and professionally, escalating when needed
Collaborating with technicians and management to support daily operations
Maintaining a clean, organized front office
Performing other duties as assigned by the Service Manager or General Manager
Qualification
Required
High school diploma or equivalent required
Customer service experience required
Experience with Service Titan or other field service management software is required
Strong phone etiquette and clear written communication skills
Ability to multitask and prioritize in a fast-paced environment
Comfortable using computers, CRM systems, and Microsoft Office
Willingness and ability to learn HVAC/service management software
Highly organized with strong attention to detail
Positive attitude and a genuine desire to help customers
Flexibility to work extended hours or Saturdays during peak seasons
Preferred
Customer service experience (HVAC, trades, construction, or service industry preferred)
Benefits
Full benefits package: medical, dental, vision, life insurance
Short- & long-term disability
401(k) with company match (4% match when you contribute 6%)
Up to 20 days PTO plus paid holidays
Company
East Texas Refrigeration
www.etrhvac.com
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase