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Festival Foods · 6 hours ago

Produce Evening Supervisor

US-WI-La Crosse

Full-time, Part-time

Onsite

Mid Level

Festival Foods is a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service. The Produce Evening Supervisor will support the Produce Department Manager in overseeing night operations and ensuring high standards of care for fresh produce while leading a team to meet department goals.

CommunitiesFood and Beverage

Responsibilities

Assist the Produce Department Manager by closely working with all Produce associates to ensure a consistently enjoyable shopping experience, adherence to company policies and procedures, and fulfillment of department goals and objectives

Promote Festival culture, customer service, and performance expectations to all Produce associates

Assist in training new Produce associates and provide re-training as necessary

Answer questions and offer guidance to all Produce department associates

Ensure all department standards are being met within the Produce department by observing sales floor and back stock conditions and taking action to correct any areas of opportunity

Maintain appropriate stock levels and ensure accurate pricing on products sold

Communicate and collaborate effectively with the Store Director, Produce Manager/Assistant Manager, other Department Managers, and Produce associates to uphold standards and exceed guest expectations

Provide exceptional customer service by assisting guests in finding items, taking orders, and handling special requests. Answer the telephone and assist callers using proper phone etiquette, addressing guest concerns and resolving issues when guests are not satisfied with the service or product received

Assist all department associates with daily responsibilities while leading by example and contributing to the overall cleanliness of the department by organizing and cleaning work areas, shelving, and the sales floor as needed

Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm

Complete other duties as assigned and maintain regular, timely attendance in compliance with the work schedule, providing adequate notice to find a replacement for occasional absences

Qualification

Produce Department OperationsCustomer Service ExcellenceInventory ManagementFood Safety ComplianceCommunication SkillsSafety AwarenessIndustry KnowledgeInterpersonal Skills

Required

Ability to deal tactfully and effectively with customers and all personnel

Strong oral and written communication skills, with the ability to handle a diverse crew in a highly stressful environment

Complete understanding of all safety requirements and company safety policies, with the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises

Proper training and knowledge of equipment/procedures such as slicers, proper lifting techniques, trash compactors, and balers are essential

Knowledge of the retail food business, with a thorough understanding of perishable department operations, merchandising skills, and the ability to make timely and effective decisions

Standing for extended periods of time

Lifting up to 50 pounds on an occasional basis

Occasional exposure to extreme temperatures

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.