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Westwood Insurance Agency · 2 days ago

Customer Service Representative - Westwood Insurance Agency

Plano, TX

Full-time

Onsite

Entry Level

1+ years exp

Westwood Insurance Agency is one of the largest personal lines agencies in the US, helping customers protect what matters most since 1952. The role of Customer Service Representative involves providing timely and accurate customer service, rewriting or generating new policies, and building knowledge to support customers effectively.

Insurance

Responsibilities

Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions

Rewrite or generate new policies by recommending available coverages and products to meet client’s insurance needs

Continued professional growth by completing various corporate product training courses throughout tenure with Westwood

Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries

Gain knowledge of department processes and procedures