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Forrest Solutions · 1 day ago

Workplace Experience Director

NYC Metro Area

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Forrest Solutions is seeking a Workplace Experience Director who is passionate about creating exceptional guest experiences in a dynamic environment. In this leadership role, you will oversee a team dedicated to delivering top-notch hospitality services, ensuring excellence in every client interaction and fostering lasting partnerships.

ConsultingCRMInformation TechnologyLegalStaffing Agency

Hiring Manager

Kristin Bradshaw

Responsibilities

Elevating Team Performance: Utilize your leadership expertise to train, motivate, and oversee a team of committed professionals. Your guidance will empower them to excel and consistently surpass expectations

Meticulous Event Coordination: From seamless meeting setups to flawless event breakdowns, you'll orchestrate every detail, ensuring that every gathering, whether large or small, is a resounding success

Office Management Excellence: Your attention to detail will shine as you oversee all aspects of the office environment. From warmly welcoming guests to maintaining supplies and streamlining operations, you'll be the go-to person who keeps everything running seamlessly

Cultivating Lasting Client Partnerships: Collaborate closely with clients, nurturing relationships built on trust and excellence. Your ability to understand their needs and exceed their expectations will lay the foundation for enduring partnerships

Pioneering Best Practices: Embrace your role as a trendsetter. Continuously assess, design, and introduce new service, staffing, and technological enhancements that set new industry benchmarks

Goal-Driven Collaboration: Partner with cross-functional teams to establish both short and long-term goals aligned with client expectations. Your strategic insights will drive the achievement of remarkable outcomes

Qualification

Hoteling/Hot Desking ExperienceProven LeadershipClient-CentricEffective CommunicatorTech-SavvySolution-Oriented ApproachLead by ExampleThriving in a Fast-Paced Environment

Required

Proven Leadership: With a minimum of 5+ years of experience in a similar capacity, you're poised to take the lead and inspire a team

Client-Centric: You recognize that exceptional service begins with a client-first mentality. Your ability to anticipate and exceed their needs sets you apart

Hoteling/Hot Desking Experience: Experience with hoteling and/or hot desking is required, showcasing your adaptability in dynamic office environments

Lead by Example: Your self-assuredness, energy, and enthusiasm are infectious, motivating your team to give their very best

Solution-Oriented Approach: Challenges don't faze you. Your resilience shines, even under pressure

Effective Communicator: Your exceptional written and verbal communication skills ensure that your messages are clear, engaging, and impactful

Thriving in a Fast-Paced Environment: Rapid changes energize you. Your ability to stay composed while multitasking ensures success, even in the most demanding situations

Tech-Savvy: Your familiarity with tools such as Microsoft Office Suite, Google Docs, and audio/visual equipment empowers you to excel in the modern workplace

Willingness to Travel: This role will require quarterly travel to several locations throughout the US