SGS ยท 1 day ago
Client Service Supervisor
North Sioux City, SD
Full-time
Onsite
Mid, Senior Level
3+ years expSGS is the world's leading testing, inspection and certification company. The Client Service Supervisor is responsible for providing leadership, direction, and training to Client Service Technicians and other workers, ensuring compliance with client requirements and Good Laboratory Practices.
OutsourcingSkill AssessmentTest and Measurement
Responsibilities
Oversees all Client Service Receiving, Ambassador and Courier functions as required
Performs Client Service Receiving, Ambassador and Courier functions as necessary
Responsible for interviewing, hiring and training Sample Receiving, Courier and Ambassador personnel
Coordinate courier pick-ups with clients, track courier pick-ups and create reports for billing purposes
Interface with outside shipping providers to ensure clients requirements are met
Responsible for vehicle maintenance to make sure vehicles are in proper working order
Provides feedback to direct reports, conducts employee performance reviews and provides ongoing guidance for continued employee development
Schedules personnel to facilitate an efficient operation
Communicates necessary changes or information to his or her department
Identifies quality related problems and initiates immediate investigation, corrective action, and follow up
Ensure the Quality Management System is maintained in accordance with the ISO 17025 standards
Provides guidance and/or leadership to others, including indirect reports, peers, or managers
Has hiring and terminating responsibilities
Supervises others
Number of employees directly reporting - Supervisory; 5-15 Non-Supervisory
Navigate complex client requests involving multiple projects and sites
Interprets and evaluates problems occurring which may not conform to clearly established practices and precedents
Qualification
Required
4-year degree in Microbiology/Chemistry, related field, or equivalent work experience
3+ year experience in Client Service or Laboratory Operations
Effective problem prevention and problem-solving skills
Strong written and verbal communication skills necessary to cross multiple disciplines
Excellent interpersonal and problem-solving skills
Proficiency with Microsoft and Word/Excel
Proficiency with LIMS and ASnAP systems
Ability to interact with clients effectively while maintaining a professional and pleasant work approach even under stressful conditions
Ability to work independently or with minimal supervision
Flexibility is required to meet sudden and unpredictable need
Preferred
3-5 year experience in a commercial food testing laboratory
Company
SGS
SGS is the inspection, verification, testing and certification company.
10001+ employees
H1B Sponsorship
SGS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (9)
2023 (13)
2022 (15)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-04-12IPO
Leadership Team
David Schramm
Operations Manager
Janet Vergis
Board Director
Recent News
2026-01-07
2026-01-06
Company data provided by crunchbase