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City of Fort Worth · 1 day ago

Customer Service Representative II

Code Compliance

Full-time

Onsite

Entry Level

$18.32/hr - $22.90/hr

2+ years exp

The City of Fort Worth is one of the fastest growing large cities in the U.S. and is seeking a Customer Service Representative II for the Code Compliance – Animal Care & Control Division. This role involves providing quality client service to citizens, processing animal outcomes, and educating the public on responsible pet ownership.

Business DevelopmentConsultingGovernment

Responsibilities

Provides a wide variety of general customer services in support of shelter operations

Performs a variety of general clerical functions. Maintains and updates complex filing systems, processes forms, reports and inventory. Prepares general correspondence

Performs calculations and monetary transactions

Responds to customer inquiries and complaints in a timely and efficient manner via email, phone and face to face

Resolves problems within area of assignment. Explain applicable policies and procedures

Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensures all behaviors comply with the City’s Personnel Rules and Regulations