M3 Insurance · 22 hours ago
Operations Manager - Employee Benefits
Wauwatosa, Wisconsin, United States
Full-time
Hybrid
Mid, Senior Level
5+ years expM3 Insurance is a thriving insurance brokerage seeking a visionary leader for the role of Employee Benefits Operations Manager. In this role, you will lead a team of Client Service professionals, driving operational excellence and ensuring exceptional service delivery in Employee Benefits Client Services operations.
Commercial InsuranceHealth CareHealth InsuranceInsurance
Responsibilities
Take ownership of Employee Benefits Client Services operations, providing leadership and development support to ensure exceptional service delivery and professional growth across the team
Drive performance excellence through continuous evaluation, coaching, and feedback, ensuring agency professionalism and high-level technical expertise
Design and implement workflow procedures and compliance standards that enhance service quality and operational efficiency
Foster strong relationships with Client Executives and Carrier partners, serving as a key facilitator for client and carrier resolution while maintaining M3's reputation for excellence
Champion M3's Vision, Strategies, Values, and Goals, creating an environment that supports employee growth and empowers team members to contribute meaningfully to organizational success
Qualification
Required
Bachelor's degree in business from a four-year college or university, or equivalent combination of education and experience
Minimum of 5 years related management, supervisory and employee benefits insurance industry experience is preferred
Valid Driver's License and State specific Insurance License required
Demonstrated management experience in financial acumen, coaching/consulting, conflict resolution, and talent management
Exceptional written and verbal communication skills with excellent analytical abilities
Demonstrated proficiency in Microsoft Windows based software applications, including Word, Excel and PowerPoint
Strong strategic leadership skills with ability to communicate M3's vision and mission clearly to all employees
Results-oriented mindset with excellent organization and planning capabilities
Benefits
Flexible time-off
Paid parental leave
Employee appreciation events
Volunteering opportunities
Profit-sharing program
Company
M3 Insurance
About M3 M3 Insurance is a top private and independent insurance broker and risk management firm in the nation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Elizabeth Dettman
Chief Financial Officer
Mike Moore
Chief Operating Officer
Company data provided by crunchbase