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Hanger, Inc. · 3 days ago

Centralized Collections Office (CCO) Specialist

United States

Full-time

Remote

Entry Level

$20.20/hr - $25.23/hr

2+ years exp

Hanger, Inc. is the world's premier provider of orthotic and prosthetic services and products. They are seeking a CCO Specialist to ensure accurate and timely collections for services provided, while adhering to compliance regulations and policies.

Health CareHospitalMedical Device

Responsibilities

Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports

Resolves outstanding invoice problems from past due accounts. Responds to inquiries from customers or external collection resources

May place calls or send messages to those with unresolved issues

Review and monitor assigned encounters and all applicable collection reports

Reviewing open encounters for collection efforts

Managing collection calls and/or on-line resources in a professional manner while keeping and improving customer relations

Resolves billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner

Collect customer payments in accordance with payment due dates

Identify issues attributing to account delinquency and discuss them with management

Provide timely follow-up

Mail correspondence to customers to encourage payment of delinquent accounts

Effective communication with Patient Care Clinics related to collection efforts

Qualification

EMR systemsMedical office experienceBillingReimbursement lawsComputer skillsOrganizational skillsMath skillsInterpersonal skillsCommunication skillsTeam player

Required

2 years office administrative experience

High school education or equivalent

Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures