Thelen Auto Group ยท 1 day ago
Service Department Office Assistant
Bay City, MI
Full-time
Onsite
New Grad, Entry Level
$15/hr - $17/hrThelen Auto Group is seeking an administrative assistant for their service department. This role involves providing primary administrative support, handling paperwork, assisting with scheduling, and ensuring customer satisfaction.
AutomotiveCustomer ServiceMechanical EngineeringSales
Responsibilities
Oversee the administrative processes from start to finish, handling all paperwork surrounding parts ordering, repair tickets, etc
Oversee insurance paperwork & processing
Assist with scheduling department work
Work with the Parts Department to assist with ordering and receiving parts
Assisting customers on the phone or via email
Opening and closing repair orders
Ensure that customers receive prompt, courteous, and effective service and have a positive dealership experience
Accounts payable and accounts receivable
Must be computer proficient
Valid driver's license
General automotive knowledge/experience helpful, but not required
Qualification
Required
Excellent communication skills with a focus on customer satisfaction
Ability to oversee the administrative processes from start to finish
Ability to handle all paperwork surrounding parts ordering, repair tickets, etc
Ability to oversee insurance paperwork & processing
Ability to assist with scheduling department work
Ability to work with the Parts Department to assist with ordering and receiving parts
Ability to assist customers on the phone or via email
Ability to open and close repair orders
Ability to ensure that customers receive prompt, courteous, and effective service and have a positive dealership experience
Ability to manage accounts payable and accounts receivable
Must be computer proficient
Valid driver's license
Preferred
General automotive knowledge/experience helpful, but not required
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Thelen Auto Group
Thelen Auto Group is an automotive center that sells a wide range of used vehicles and provides routine maintenance and repair services.
Founded in 1977
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase