Mortgage Technology Support Analyst II jobs in United States
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Lower · 11 hours ago

Mortgage Technology Support Analyst II

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$32/hr - $36/hr
date1+ years exp

Lower is a mission-driven fintech company focused on making homeownership easier and more accessible. The Mortgage Technology Support Analyst II plays a key role in supporting and optimizing mortgage technology systems, ensuring seamless operations and continuous improvement of these tools.

FinanceFinancial ServicesFinTechLending
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H1B Sponsor Likelynote

Responsibilities

Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems
Monitor ticket trends, identify recurring issues, and recommend process or training improvements
Escalate and collaborate with development and product teams for complex system issues
Assist with system administration tasks, including user setup, maintenance, and access management
Support communication and training related to technology changes, enhancements, or system outages
Maintain system documentation to capture solutions, root causes, and best practices
Participate in special projects as a subject matter expert and provide input on process improvements
Deliver exceptional customer service and serve as a trusted support resource for end users

Qualification

Encompass softwareTechnical supportMortgage industry processesProblem-solving skillsCommunication skillsOrganizational skills

Required

Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience
1–3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment
Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software
Strong problem-solving, analytical, and troubleshooting skills
Excellent communication skills, with the ability to explain technical concepts to non-technical users
Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment
Customer-focused mindset with strong organizational skills and attention to detail

Preferred

Experience with the desktop version of Encompass LOS and Ncino strongly preferred

Company

Lower

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Lower provides home refinancing, customer service, consumer lending, home purchase, and financial services.
dateFounded in 2014
location
New Albany, Ohio, USA
people-size501-1000 employees
web-link
https://www.lower.com

H1B Sponsorship

Lower has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (3)

Funding

Current Stage
Late Stage
Total Funding
$100M
Key Investors
Accel
2021-06-23Series A· $100M

Leadership Team

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Dan Snyder
Chief Executive Officer
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R
Robert Tyson
Co-Founder

Recent News

Crunchbase News
Sector Snapshot: Real Estate Tech Funding Sees Slight Rebound, But Still Far Lower Than Peak Years
2025-12-23
HousingWire.com
Exclusive: Lower hires Gino Fronti to lead West Coast mortgage sales
2025-12-05
PR Newswire
Lower Appoints Industry Leader Gino Fronti as EVP, Division President West as the Company Accelerates National Expansion
2025-12-04
Company data provided by crunchbase