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OpenArc, LLC. · 15 hours ago

Customer Solutions Architect

New Orleans, LA

Full-time

Onsite

Senior Level

OpenArc is a leading IT staffing firm dedicated to connecting talented professionals with ideal opportunities. They are currently seeking a qualified Customer Solutions Architect to own the architecture for customer applications and enhance customer experience through innovative design and integration.

AppsConsultingMobileOpen SourceSmart ContractsSoftware

Responsibilities

Own end-to-end architecture for CCS, Paystar/Genesys IVR/contact-center, customer portals, payment gateways, and outbound notification services

Design data flows and canonical models feeding Microsoft Fabric, Azure Synapse, ADLS, and Power BI to create a 360-degree customer view

Define omnichannel customer-journey blueprints (voice, chat, SMS, email) and guide UI/UX standards

Embed privacy, security, and compliance controls (PCI-DSS, NIST, TSA) into solution designs

Collaborate with Customer Service and Marketing leadership to prioritize features that improve CX metrics (AHT, FCR, CSAT)

Evaluate new technologies (chatbots, AI assistance, proactive outage comms) and lead POCs

Govern work of system integrators, review designs and releases for adherence to standards

Qualification

Oracle CCSGenesysAPI-led integrationIVRReal-time data analyticsData privacy regulationsCommunication

Required

building or integrating customer-facing utility systems

architecting Oracle CCS or comparable CIS/CRM plus Genesys or similar contact-center platforms

Expertise in customer-information systems, IVR, CTI, and real-time data analytics

Strong grasp of data-privacy, PCI, and utility customer-protection regulations

Integration mastery: API-led, event-driven, and batch (ETL) patterns across Azure and OCI

Excellent verbal and written communication; proven ability to present to executives

Benefits

Comprehensive benefits package

Company

OpenArc, LLC.

OpenArc is a technology consulting firm providing industry-leading technical talent placement, software development, and technology strategy services to clients nationwide.

Founded in 2010