Customer Support Services Team Member ($20-$22/hr DOE) jobs in United States
cer-icon
Apply on Employer Site
company-logo

ELM Utility Services · 1 day ago

Customer Support Services Team Member ($20-$22/hr DOE)

positionMissoula, MT
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $22/hr

ELM Utility Services is one of the largest and most respected companies in the utility locating industry, offering a position as a Customer Support Services Team Member in Missoula, Montana. The role involves handling customer service calls, scheduling appointments, and ensuring accurate billing while providing support to various departments.

ManufacturingPublic SafetyService Industry

Responsibilities

Taking Customer Service and Driver’s Hotline calls
Scheduling appointments for meter inspections
Enter and dispatch damages and emergency call outs
Review after hours call log
Audit to ensure accurate billing defined per contract
Meet weekly/monthly invoicing deadlines
Assist in damage report compilation and submission
Respond to questions and requests from damage representatives and field personnel
Provide support for other departments as needed
Other duties as assigned

Qualification

Customer Support ServicesInvoicing experienceMicrosoft OfficeDependableAttention to detailProblem solvingSelf-starterTime managementAdaptableTeam player

Required

High school diploma or equivalent education
Previous Customer Support Services/Invoicing experience
Attention to detail & a customer service mindset required
Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc
Exhibit polite and professional communications
Problem solving/analytical
Self-starter
Dependable
Good time management
Adaptable
Be a team player

Benefits

Voluntary Medical, Dental, Vision, Voluntary Life, and Disability Insurance
Company Paid Life Insurance up to $50,000
Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service)
6 Paid Holidays
All necessary equipment provided
401(k) plan
Paid hands-on training
Annual reviews with the potential for increases
Opportunity for bonuses with milestone anniversaries

Company

ELM Utility Services

twittertwitter
company-logo
ELM Utility Services specializing in public utility locating helping utilities and contractors find and mark underground infrastructure.
dateFounded in 1998
location
Peoria, Illinois, USA
people-size1001-5000 employees
web-link
https://elmutility.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Tiger Infrastructure Partners
2025-11-18Private Equity

Recent News

globallegalchronicle.com
Tiger Infrastructure Partners Invests in ELM Utility Services
2025-11-25
Pulse 2.0
ELM Utility Services: Major Growth Investment Raised For Supporting National Expansion
2025-11-20
citybiz
Tiger Infrastructure Partners Invests In ELM Utility Services
2025-11-19
Company data provided by crunchbase