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Vector Consulting, Inc · 3 days ago

UX Designer

United States

Contract

Remote

Entry, Mid Level

2+ years exp

Vector Consulting, Inc. is an IT Talent Acquisition Solutions firm seeking an experienced UX Designer for a remote 12+ months renewable contract role. The UX Designer will lead user experience research and usability testing to improve caseworker experiences and workflows, working closely with cross-functional teams to implement design modifications.

ConsultingInformation Technology

Responsibilities

Conduct user research through interviews, shadowing, and observation of frontline staff

Analyze current systems and data flows

Map the end-to-end user journey

Uncover pain points and inefficiencies

Produce actionable outputs including a journey map, user stories, and research artifacts

Communicate insights to cross-functional teams

Work with project, design, and development teams, product managers, and program staff on implementing modifications to production

Develop strong, trusted relationships with stakeholders

Qualification

User Experience ResearchUser Centered DesignUX Design SpectrumAgile DevelopmentStakeholder AlignmentCommunication Skills

Required

Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance

Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices

Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale

Experience building successful product design based on research

Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research

Experience building alignment with stakeholders

Experience leading design for a product, platform, or service

Experience with iterative or agile development methodologies

Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations