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Service Credit Union · 3 days ago

Resolution and Recovery Rep. - Loans - Rochester

Rochester, NH

Full-time

Hybrid

New Grad, Entry Level

Service Credit Union is committed to customer focus and providing support in financial services. The Resolution & Recovery Representative will assist members with delinquent accounts and work to find solutions to their financial difficulties while maintaining compliance with regulations.

BankingFinancial Services

Responsibilities

Maintain assigned queue according to the production goals established by the representative’s experience and tenure

Log into the department’s hunt group to assist other departments as well as members regarding a multitude of issues/situations that may or may not be specific to a delinquent loan

Develop strong skip tracing skills using a variety of resources to locate members

Work cooperatively with members to assist them through times of financial difficulty

Review and analyze member situations to determine if and what type of loan modification program might be appropriate and guide them through the process until complete

Reply to correspondence within the timeline defined by the department’s service level agreement

Review and analyze accounts to determine if escalated collection efforts (such as legal/repossession/charge-off/service revocation) are appropriate and make recommendations of same with supporting details

Field requests for settlements and provide recommendation for approval/denial to management with supporting details

Review and processing of consumer credit counseling contracts

Processing of Credit Bureau Disputes in accordance with FDCPA/FCRA rules and regulations

Assist members through repossession process and make evaluations and recommendations on redemption requirements

Maintain clear, concise, and professional notes of collection efforts and member correspondence

Review and action of paid-ahead loan portfolio

Perform and attempt recovery of debts in compliance with FDCPA and other applicable laws

Participate in on-call rotation

Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events

Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect

Perform other duties as required

Qualification

Collection experienceSkip tracing skillsFinancial analysisExcel proficiencyMicrosoft Office SuiteInterpersonal skillsOrganizational skillsCommunication skillsTeamwork